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Skills

  • Grant report writing
  • Administrative support specialist
  • Speech typing
  • Travel planning
  • Document conversion
  • Customer and client relations
  • Customer-service oriented
  • Event planning and coordination
  • Customer service excellence
  • Credit and collections

Work Experiences

  • Ensured
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Used system software to enter customer information and updated it whenever patrons changed rooms.
  • Was in charge of a fast-paced front desk operation at a busy method facility with up to 17 nightly visitors.
  • Oversaw a team of 9 Front Desk Clerks and 5 Front Desk Clerks, fostering a positive work environment through effective communication, active engagement, and hands-on support.
  • Greeted guests politely and gave them room keys as well as information on amenities and policies.
  • Promptly responded to online, phone, and email inquiries and requests for rooms.
  • Won
  • Kept track of everything.
  • Solved

Summaries

  • Highly skilled at managing reservations, resolving customer complaints, and increasing guest loyalty through targeted service.
  • Motivated Office Automation Clerk looking for a new job where her client relations and quality assurance skills can be put to good use.
  • Reliable Program Support Assistant seeking to apply 5 years of workflow optimization and client relations experience to the Front Desk Clerk position.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Ability to coordinate reservations, update accounts, and promote customer satisfaction.
  • HubSpot and QuickBooks experts.
  • Front Desk Clerk is a skilled Front Desk Clerk who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background.
  • With 3 years of experience as Front Desk Clerk in Atlanta, I am organized and hardworking.

Accomplishments

  • Collaborated with the housekeeping supervisor to prioritize room clean-ups based on guest requests, resulting in a 57% decrease in service delays.
  • Scheduling: Organized technician schedule for customer jobs.
  • Updated and maintained company database to reflect current and accurate client records for more than 7 accounts.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Achieved consistent 100% compliance with hotel guest privacy policies, safeguarding sensitive data according to industry standards.
  • Conducted nightly reconciliations of guests' accounts and transactions, subsequently forwarding accurate financial reports in preparation for the next shift.
  • Efficiently managed the hotel’s reservation system, ensuring 80% accuracy in room bookings while preventing overbooking errors during high-demand periods.
  • Monitored and controlled room inventory to avoid overbooking during high-demand periods, leading to 51% fewer booking inconsistencies.
  • Completed payroll for staff of 8 direct reports.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Affiliations

  • American Society of Safety Professionals
  • Frontline Guest Services Guild
  • National Association of Social Workers
  • Society of Commercial Hospitality Professionals (SCHP)
  • Colorado Restaurant and Lodging Association 2021
  • Member of the Travel and Hospitality Network 2023
  • Professional Association of Event Coordinators for Hospitality
  • Member of the Event Planning Society
  • Society of Human Resource Management
  • Certified Guest Service Professional (CGSP) from American Hotel & Lodging Educational Institute

Certifications

  • Certificate in Payment Processing Systems - standard
  • Conflict Resolution Skills Certification - Cedar Works 2021
  • CompTIA Network+
  • System, Microsoft Office Specialist: Certificate
  • Basic Training on Crisis Management in Hospitality - Lakeside Partners
  • Complaint Handling and Resolution Certification - standard
  • CPR and First Aid Certification standard
  • Certified Key Performance Indicator (KPI) Analyst - category 2023
  • Basic Housekeeping Skills on Hotel Operations Training - Brightline
  • Microsoft Certified Systems Engineer (MCSE)

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