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Skills

  • Administrative support
  • Contract agreement preparation
  • Customer service excellence
  • Accurate and detailed
  • Mandarin fluency
  • HIPAA compliance
  • Mail handling
  • Customer-service oriented
  • Workflow planning
  • Certified in 10-key

Work Experiences

  • Personally addressed and welcomed 16 visitors to the business each day, resulting in improved customer service and engagement.
  • Sought advice.
  • Started it.
  • Identified
  • Oversaw 18 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Advised
  • Was in charge of resolving service-related issues and documenting actions in the system.
  • Wrote incident reports, daily activity logs, and other documents that management requested.
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.

Summaries

  • Expert and knowledgeable in security, service, and clerical requirements.
  • Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Process improvement and quality assurance are tasks that I am uniquely qualified to perform.
  • Team player who is knowledgeable in performance reporting and cross-functional collaboration.
  • Experienced front-desk professional capable of balancing guest needs with business objectives.
  • 8 years of experience in general office procedures, risk assessment and data analysis.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Well-versed in Workday and data entry and reservation management accuracy.

Accomplishments

  • Managed lobby appearance consistently while communicating effectively with cleaning staff to keep key guest areas clean and welcoming at all times.
  • Conducted nightly reconciliations of guests' accounts and transactions, subsequently forwarding accurate financial reports in preparation for the next shift.
  • Coordinated with external vendors and third-party booking systems to ensure smooth guest experiences without overbookings or scheduling conflicts.
  • Accomplished procedure through process.
  • Travel Planning: Booked heavy domestic and international travel for department of 14.
  • Earned “Top Performer” in 2023.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 12.
  • Effectively handled 10 emergency situations per the past year, utilizing category and ensuring timely communication to both staff and guests.
  • Achieved certification through the QuickBooks, category.
  • Increased front desk efficiency by implementing a new scheduling system, cutting guest wait times by 44% during peak check-in periods.

Affiliations

  • North American Hotel Support Services Association (NAHSSA)
  • International Council of Nurses
  • Society of Commercial Hospitality Professionals (SCHP)
  • National Association of Social Workers
  • Tourism Industry Association of Seattle
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Hotel Reception Professionals Professional Network
  • Association for Computing Machinery
  • Hospitality Association of Chicago
  • Guest Relations Association Denver

Certifications

  • Hospitality and Tourism Management Certificate - Ironclad Systems
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Hospitality Sales Professional (CHSP) – American Hotel & Lodging Educational Institute
  • Lobby and Facility Management Certificate - procedure
  • Certified Key Performance Indicator (KPI) Analyst - category 2023
  • First Aid/CPR Certified
  • Emergency Preparation Management for Hospitality - Summit Group
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Customer Feedback Collection and Analysis Certification - system 2017
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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