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Skills

  • Handling sensitive health data
  • Team management
  • Coordinating medical team schedules
  • Method equipment
  • Medical insurance
  • Interpreting physician orders
  • First Aid/CPR
  • Customer service excellence
  • Staff training and development
  • Patient care coordination

Work Experiences

  • Achieved a 59% improvement in patient experience scores.
  • Achieved a 82% decrease in unresolved complaints.
  • Assisted in streamlining the patient appointment scheduling process, driving a 35% reduction in no-shows over the past year.
  • Worked with colleagues to keep the office and waiting area clean and organized so that patients could feel comfortable.
  • Called the patient to confirm the appointment and prepared paperwork ahead of time to speed up the check-in process.
  • Coordinated daily schedules with medical teams.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Coordinated with doctors.
  • Created and implemented clear communication guidelines with patients, resulting in a 52% improvement in understanding of appointment instructions.
  • Gave the patient an after-visit summary and scheduled the next appointment to ensure continuity of care and to make the treatment plan easier to follow.

Summaries

  • Through excellent customer service and high-quality patient care, encourages positive patient experiences.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable front desk professional.
  • Boosted patient satisfaction by 27%.
  • Accomplished Patient Services Associate experienced in collaborating with insurance providers, validating the coverage of 14 patients per day to minimize delays and payment issues at the front desk.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved a 65% improvement in record audits.
  • High-performing Patient Services Associate with a proven track record in vendor management.

Accomplishments

  • Assisted clinic administrators with scheduling changes, leading to a 76% improvement in appointment availability.
  • Reduced miscommunication between departments on patient care coordination, achieving a 48% increase in treatment accuracy rates.
  • Resolved product issue through consumer testing.
  • Reorganized the patient data filing system, improving record retrieval speed and reducing administrative bottlenecks by 67%.
  • Demonstrated excellence in managing high volumes of patient inquiries, achieving a 73% increase in first-contact resolution.
  • Collaborated with cross-functional teams to optimize patient workflow, achieving a 55% reduction in wait times at check-out.
  • Analyzed patient feedback data and offered insights that contributed to a 15% increase in service satisfaction.
  • Implemented a new template for patient service documentation, reducing errors by 21% while expediting case resolutions.
  • Delivered thorough and timely answers to patient inquiries, resulting in a 58% improvement in overall feedback ratings.
  • Supported clinic staff by troubleshooting and resolving technical issues, leading to a 38% improvement in patient check-in time.

Affiliations

  • Member of the Patient Workflow Efficiency Improvement Committee
  • American Society for Health Care Risk Management (ASHRM)
  • Association for Computing Machinery
  • Healthcare Financial Management Association (HFMA)
  • Freemason
  • Volunteer at initiative Patient Advocacy Program
  • Advisor to the Patient-Centered Care Coalition for method
  • American Society of Safety Professionals
  • Health Information and Management Systems Society (HIMSS)
  • Chair for Chicago Patient Experience Committee

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Basic Life Support (BLS) Certification by the American Heart Association (AHA)
  • Medical Terminology Certification by Cedar Works
  • Certified Revenue Cycle Specialist (CRCS) by AAHAM
  • Certified Medical Office Manager (CMOM) by Practice Management Institute (PMI)
  • Certified Medical Administrative Assistant (CMAA) by the National Healthcareer Association (NHA)
  • Certified Clinic Support Representative (CCSR) by Ironclad Systems

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