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Skills

  • System updates
  • Method equipment
  • Developing patient feedback systems
  • Medical insurance
  • Team building
  • Customer service
  • Effective Patient Communication
  • Payment collection
  • Adaptability to evolving clinic needs
  • Supervision

Work Experiences

  • Collected copayments and kept track of my finances on a daily basis.
  • Took the patient's co-pay and gave them a receipt to prove payment.
  • Advocated for a patient satisfaction survey system.
  • Collaborated with insurance providers.
  • Coordinated with the insurance preauthorization team.
  • Went over the doctors' daily care slips.
  • Worked with colleagues to keep the office and waiting area clean and organized so that patients could feel comfortable.
  • Coordinated with doctors.
  • Achieved a 2015-to-date accuracy rate of 22%.
  • Coordinated services for patients across multiple departments.

Summaries

  • Demonstrated ability to provide excellent customer service and to use technology to manage patient scheduling and registration processes in order to make patient care more efficient.
  • Clear understanding of workflow optimization and data analysis as well as quality assurance training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Adaptable and patient-focused front desk professional with experience managing clinic call volumes, boosting patient satisfaction by 26% through timely and accurate issue resolutions.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Medical administrative professional with 6+ years of experience in patient care.
  • High-performing Patient Services Associate with a proven track record in vendor management.
  • Analytical Patient Services Associate.
  • Achieved a 16% improvement in patient satisfaction scores.
  • Comprehensive knowledge of team leadership and a dedication to patient satisfaction.

Accomplishments

  • Maintained strict adherence to HIPAA regulations during patient record management, ensuring 15 audits passed with zero infractions.
  • Analyzed patient feedback data and offered insights that contributed to a 15% increase in service satisfaction.
  • Developed and implemented a patient satisfaction survey process that resulted in a 67% increase in actionable feedback for improving overall service quality.
  • Documented and resolved framework which led to program.
  • Collaborated with a cross-functional team to resolve patient issues, decreasing unresolved complaints by 79%.
  • Resolved product issue through consumer testing.
  • Managed front desk operations during high-demand periods, ensuring patient satisfaction scores maintained above 82%.
  • Supported clinic staff by troubleshooting and resolving technical issues, leading to a 38% improvement in patient check-in time.
  • Led improvement efforts on the patient check-in process, reducing average wait times by 31% during high-traffic periods.
  • Organized bilingual support efforts in Japanese, increasing accessibility and reducing patient communication barriers.

Affiliations

  • Participant in Quality Improvement Network for initiative
  • American Marketing Association
  • International Council of Nurses
  • Lions Club
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Association for Patient Experience (AfPE)
  • American Society of Safety Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • Project Management Institute

Certifications

  • Certified Healthcare Access Associate (CHAA) by the National Association of Healthcare Access Management (NAHAM)
  • OSHA Healthcare Compliance Certificate by Ironclad Systems
  • Salesforce
  • Certified Electronic Health Records Specialist (CEHRS) by framework
  • Certified Business Analysis Professional (CBAP)
  • Epic System Proficiency Certification 2018
  • Apple Certified Associate (ACA)
  • Certified Medical Office Manager (CMOM) by Practice Management Institute (PMI)
  • CompTIA A+ Technician
  • Advance Directive Assistance Certification by Ironclad Systems

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