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Skills

  • Team management
  • Client Feedback Management
  • Performance data analysis
  • Estimate preparation
  • Customer service
  • Cost-effective maintenance procedures
  • Time management
  • Inspection skills
  • Communications
  • Relationship development

Work Experiences

  • Completed all scheduled repairs during 2016.
  • Completed vehicle alignments that were assigned to me by the computer.
  • Assisted in designing and implementing a new workshop layout, cutting repair times by 77% and increasing workshop capacity by 4 jobs per day.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Contributed to achieving Employee of the Year for outstanding mechanical service, recognized for providing high-quality vehicle maintenance in Austin.
  • Based on vehicle maintenance schedules.
  • Achieved a 57% reduction in customer complaints.
  • Achieved waste reduction.
  • Collaborated with Jira suppliers.
  • Boosted service quality.

Summaries

  • Boosted shop productivity via improved diagnostic procedures.
  • Achieved process optimization.
  • Achieved President's Club for shop efficiency.
  • Identifies problems and makes repairs with minimal help.
  • Customer service, time management, and multitasking skills are all excellent.
  • Adept at engine diagnostics and repair, with years of experience identifying intricate mechanical and electrical issues that lead to reducing downtime and maximizing vehicle performance.
  • Achieved a 57% increase in returning client visits.
  • Achieved a 46% increase in return business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of standard.
  • Optimized inventory management practices, reducing parts discrepancies by 21% and saving 15 in unnecessary reorders.
  • Reengineered the workflow for large fleet servicing, improving output capacity by 40% while minimizing delays.
  • Improved client relationships by providing clear communication on repair progress and timescales, resulting in a 36% rise in satisfaction surveys.
  • Trained junior mechanics on up-to-date repair techniques, increasing shop-wide productivity by 26%.
  • Implemented a preventive maintenance program that extended the lifespan of 15 vehicles, reducing overall fleet replacement costs by $3.
  • Generated cost-saving opportunities by effectively negotiating parts and materials contracts, resulting in $10 annual savings.
  • Reduced customer complaint resolution time by the past year while maintaining high levels of service quality and ensuring prompt repair completion.
  • Executed routine servicing and major overhauls for procedure, improving vehicle fuel efficiency by 18%.

Affiliations

  • Freemason
  • Society of Collision Repair Specialists (SCRS)
  • Lions Club
  • Automotive Service Association (ASA)
  • Automotive Career Advancement Program (ACAP)
  • Rotary International
  • Automotive Service Professionals Network (ASPN)
  • National Roadside Assistance Association (NRAA)
  • Society of Women Engineers
  • National Automotive Dealers Association (NADA)

Certifications

  • Certified Vehicle Emissions Inspector
  • Certified Master Automobile Technician (ASE A1-A8)
  • Certified Fleet Maintenance Technician
  • Automotive Service Excellence (ASE) Certification
  • Certified Engine Machinist (ASE M1-M3)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Automotive Maintenance Engineer
  • Electrical/Electronic Systems Certification (ASE)
  • Certified Advanced Diesel Engine Repair Technician
  • Automotive Maintenance and Light Repair Certification (ASE)

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