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Skills

  • Trained in consumer marketing
  • Customer retention strategies
  • Account management
  • Accomplished manager
  • Sales forecasting
  • Training program design
  • Revenue growth strategy
  • Employee relations
  • Staff training
  • Contract negotiations

Work Experiences

  • By keeping track of costs, competition, and supply and demand, I was able to set and adjust selling prices.
  • Boosted product knowledge by 68%.
  • Boosted referral business by 54% through relationship-driven sales and strategic follow-up processes.
  • Trained 3 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 2% increase in customer satisfaction.
  • Exceeded my goals by building, directing, and motivating a high-performing sales team.
  • Created and implemented effective sales strategies, as well as leading a nationwide sales team to meet sales goals.
  • Received the system award for outstanding leadership and a strong commitment to operational excellence.
  • Aligned budgets with corporate objectives.
  • Was in charge of national sales programs, supervised 8 sales reps, and assessed KPIs for promotional opportunities.
  • Established and maintained budgets, quotas, and regional territories for team members to ensure consistent growth.

Summaries

  • National Sales Manager of Accounts is a multi-talented National Sales Manager of Accounts who is consistently rewarded for planning and operational improvements.
  • Strict National Sales Manager of Accounts with system supervisory experience of 14 years.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • With a 10-year track record of success in sales and team building,
  • When necessary, I am available to travel.
  • A true team player with 6 hours of weekly availability.
  • Over a 4-year career, I've built a strong track record as a performance-oriented sales leader.

Accomplishments

  • Developed a comprehensive sales training program using Salesforce, enhancing team capabilities and increasing revenue by 16%.
  • Developed and executed national expansion plans, adding 18 new accounts and generating $3 in additional revenue.
  • Strategically negotiated pricing structures that safeguarded 15% revenue margins while securing multi-year contracts.
  • Expanded the national client base in program by 5 new accounts, contributing 21% to total company revenue.
  • Trained and mentored a team of 15 account managers, resulting in a customer retention increase of 81% within 18 months.
  • Fostered long-term client relationships by implementing a customer loyalty program that improved NPS scores by 71% within the past year.
  • Orchestrated marketing alignment with sales, which increased inbound lead conversion rates by 56% over two years.
  • Implemented advanced sales analytics through Excel and Salesforce to track KPIs and forecast trends, increasing forecasting accuracy by 17%.
  • Reduced operational sales costs by 23% while maintaining consistent growth through renegotiating vendor terms.
  • Achieved a 49% improvement in lead conversion rates through the introduction of data-driven sales techniques and advanced Excel analytics.

Affiliations

  • Council of Sales Leadership (CSL)
  • American Association of Inside Sales Professionals (AA-ISP)
  • Project Management Institute
  • American Institute of Professional Sales (AIPS)
  • Rotary International
  • Society of Marketing Professional Services (SMPS)
  • International Customer Service Association (ICSA)
  • Association for Talent Development - Sales Enablement (ATD)
  • National Sales Network (NSN)
  • International Association of Business Communicators (IABC)

Certifications

  • Advanced Negotiation Skills Certification from University of Michigan
  • Sales Leadership Certificate from Cornell University
  • Account Management Excellence Certification from Coursera
  • Advanced Certificate in Global Account Management from University of Cambridge
  • Chartered Sales Professional (CSP) from The Sales Institute
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified National Account Manager from Strategic Account Management Association (SAMA)
  • Negotiation Mastery Certificate from Harvard Business School
  • SHRM Certified Professional (SHRM-CP)

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