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Skills

  • Customer retention strategies
  • Performance reviews
  • Accomplished manager
  • Strategic planning
  • Sales pipeline management
  • Database management
  • Stakeholder engagement
  • Client relationship management
  • Forecasting
  • Sales leadership

Work Experiences

  • Achieved an industry-leading initiative by applying strategic metric industry knowledge and leadership skills.
  • Achieved a 48% decrease in lead time.
  • Was in charge of national sales programs, supervised 8 sales reps, and assessed KPIs for promotional opportunities.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Added 7 new accounts.
  • Remained responsive to changing targets by preparing monthly, quarterly, and annual sales reports and forecasts.
  • Collaborated with the product development team to tailor offerings based on customer feedback, resulting in a 83% higher customer satisfaction score.
  • Exceeded my goals by building, directing, and motivating a high-performing sales team.
  • Achieved an Outstanding Service Award for sales excellence in 2017.
  • Gave sales presentations, negotiated contracts, and promoted services to customers.

Summaries

  • For stakeholder engagement and workflow optimization, a competitive National Sales Manager was awarded the category in 2021.
  • National Sales Manager of Accounts with 9 years of successful client relations and risk assessment experience.
  • With strong problem-solving skills and an analytical approach, I am a persuasive communicator and strategic planner.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • When necessary, I am available to travel.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Successful National Sales Manager of Accounts with a passion for leading sales teams to new heights in revenue.
  • Successful in growing the metric sales department from 3 to 5 employees and establishing a competitive sales force by offering performance-driven sales incentive programs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and executed national expansion plans, adding 18 new accounts and generating $3 in additional revenue.
  • Documented and resolved standard which led to framework.
  • Designed and implemented a strategic roadmap to increase cross-sell revenues in existing accounts, achieving an additional $16 in revenue.
  • Collaborated with cross-functional teams to optimize lead time, reducing order processing time by 11 days.
  • Led the deployment of Salesforce solutions across 13 national branches, enhancing CRM capabilities and increasing sales team efficiency by 54%.
  • Delivered Jira training to staff leading to a measurable 77% improvement in CRM usage and data accuracy.
  • Developed a comprehensive sales training program using Salesforce, enhancing team capabilities and increasing revenue by 16%.
  • Expanded the national client base in program by 5 new accounts, contributing 21% to total company revenue.
  • Drove a 43% improvement in sales team efficiency through continuous performance tracking and individualized coaching sessions.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • World Federation of Advertisers (WFA)
  • American Institute of Professional Sales (AIPS)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Freemason
  • Council of Sales Leadership (CSL)
  • Association of National Advertisers (ANA)
  • Rotary International

Certifications

  • Tactical Sales Planning Program from Stanford University
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Chartered Sales Professional (CSP) from The Sales Institute
  • Certified Business Analysis Professional (CBAP)
  • Certified National Account Manager from Strategic Account Management Association (SAMA)
  • Apple Certified Associate (ACA)
  • Certified Sales Leadership Professional (CSLP) from Sales Management Association
  • Sales Leadership & Team Management Certification from University of California, Berkeley
  • Certified Professional Sales Person (CPSP) from National Association of Sales Professionals (NASP)

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