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Skills

  • Customer complaint resolution related to cleanliness
  • Developing process improvements for dishwashing speed
  • Effective stocking of dish stations
  • Strong verbal communication
  • Product testing
  • Conflict resolution
  • Clerical support
  • Data analysis
  • Staff development
  • Report writing

Work Experiences

  • Cleared kitchen clutter.
  • Carefully studied project management and paid close attention to all instructions from Busser/Dishwashers, successfully establishing skills in team leadership and stakeholder engagement.
  • Stepped into the procedure and standard roles to help cover important stations during busy times.
  • Assisted with additional cleaning tasks.
  • Boosted team morale.
  • Adhered to health protocols by correctly using ServiceNow cleaning chemicals, surpassing health department inspection scores by 16 points.
  • Communicated effectively with front-of-house staff.
  • Demonstrated leadership by volunteering to oversee daily cleaning procedures, ensuring compliance with all safety regulations.
  • Completed over 10 dish loads per shift to meet quick customer demand, maintaining a clean and hazard-free kitchen environment.
  • Was in charge of unboxing supplies, shelving stock, and rotating items as well as overseeing incoming deliveries.

Summaries

  • Collaborative team player who works closely with chefs and waitstaff to streamline communication, reducing order wait times and improving overall customer satisfaction.
  • Awarded recognition for maintaining the highest standards of hygiene during 2019, ensuring the kitchen scored consistently above 8% in sanitation inspections.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Capable of preparing dish stations quickly and efficiently each night to ensure next shifts are fully prepared for seamless operations.
  • Achieved thorough sanitation of dishware.
  • Achieved high cleanliness and efficiency.
  • Adept at cross-functional teamwork.
  • Adept at cross-functional teamwork, fostering clear communication between kitchen and waitstaff, ensuring smooth service even during high-demand periods.
  • Contributed to a reduction in customer complaints.

Accomplishments

  • Won
  • Resolved
  • Solved
  • Contributed to smooth kitchen operations by monitoring and reporting minor equipment issues, minimizing service disruptions.
  • Recorded
  • Researched
  • Improved
  • Awarded Employee of the Month for maintaining highest cleanliness standards and teamwork during 5 months.
  • Helped manage dishwashing station during peak business hours, maintaining a standard of method cleanliness.
  • Created

Affiliations

  • Certified in Hazard Analysis Critical Control Point (HACCP), reducing contamination risks
  • Consistently participated in workplace wellness sessions on minimizing cross-contamination
  • Association for the Advancement of Sustainability in Food Service (AFFS), specializing in waste reduction practices
  • Restaurant Sanitation Standards Training (completed in 2021)
  • Collaborated with chefs on food safety boards to minimize kitchen waste and improve hygienic work environments
  • Completed eco-friendly waste disposal training in 2015
  • Attended yearly safety training at Harbor & Co., improving hazardous material handling
  • Affiliated with initiative as part of their Green Cleaning initiative
  • Attended pro cleaning seminars by Beacon Labs, focusing on infection control in foodservice
  • Active member of Beacon Labs's cross-functional kitchen team, focusing on time management and task efficiency

Certifications

  • Food Allergen Awareness Certification 2015, Meridian
  • CPFM (Certified Professional in Food Management), 2018
  • Food Safety Manager Certification - ANSI Denver 2019
  • Lean Six Sigma Yellow Belt Certification 2015
  • OSHA 10-hour General Industry (Hospitality) - 2023
  • CPR & First Aid Certification - 2019
  • National Sanitation Foundation (NSF) Accredited Certificate in Sanitation 2019
  • Alcohol, Food & Tobacco Handlers Certificate Georgia
  • NSF HACCP Training & Certification 2024
  • LEED Green Associate (Leadership in Energy & Environmental Design) 2019

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