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Skills

  • Staff Onboarding
  • Staff training
  • Staffing strategy
  • Direct care staff oversight
  • Retail Staff Management
  • Staff development
  • Staff meeting facilitation
  • Nursing staff leadership
  • Cross-departmental collaboration
  • Staff relationships

Work Experiences

  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Planned 12 events, including weddings, reunions, and corporate meetings, across 15 banquet spaces.
  • Anticipate my guests' needs and respond to all requests promptly.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 18 tables per shift.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Evaluated meal preparation to ensure that special orders were created and that cooking procedures were followed.
  • Managed food resources, memorized orders, and coordinated service in a 16-table restaurant.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Assist in the breakdown of tables after events.

Summaries

  • With careful organization, he is an effective creator of service structures.
  • When greeting, serving, and fulfilling individual requests, be upbeat and friendly.
  • Banquet Staff with 5 years of bartending and waitressing experience.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Within Miscellaneous, senior Banquet Staff and outstanding performer in stakeholder engagement and risk assessment.
  • Banquet Staff who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • At framework restaurant, creative floor leader with 10 years of experience serving 5 dinner guests.
  • Efficient Banquet Staff with over 12 years of experience in standard and category service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Banquet Staff with a focus on time management, successfully reducing average service delays by 12 minutes per event. Collaborative team player skilled at working closely with event managers to meet client expectations.

Accomplishments

  • Facilitated pre-event walkthroughs with clients, ensuring that all specifications were met and enabling seamless day-of event execution.
  • Initiated the use of digital seating charts and guest list applications, streamlining preparation and setup processes and reducing errors by 27%.
  • Played an instrumental role in supporting 11-plus member weddings and corporate galas, ensuring client satisfaction at each milestone event.
  • Experienced in setting up AV, lighting, and other technical equipment, ensuring a flawless event experience without operational disturbances.
  • Collaborated with team of 16 in the development of method.
  • Collaborated with event coordinators to accommodate last-minute seating arrangements for VIP guests, maintaining event flow without disruptions.
  • Promptly resolved guest complaints by offering personalized solutions, resulting in a Top Performer recognition from senior management.
  • Consistently achieved 57% reduction in food waste by better coordinating with the kitchen to ensure accurate portion control during event buffets.
  • Successfully led the coordination of service for high-capacity ballroom events, overseeing food distribution for groups up to 15, ensuring time efficiency.
  • Played a key role in setting up and breaking down banquet spaces, ensuring all tables, chairs, and equipment were properly arranged according to client specifications.

Affiliations

  • Project Management Institute
  • Local Event Planners and Coordinators Association
  • Society for Hospitality and Foodservice Management
  • International Foodservice Executives Association (IFSEA)
  • Foodservice Consultants Society International (FCSI)
  • Association of Information Technology Professionals
  • International Association of Conference Centers (IACC)
  • American Medical Informatics Association
  • Meeting Professionals International (MPI)
  • National Association of Social Workers

Certifications

  • Leadership Development Training for Hospitality Teams 2015
  • Certified Guest Service Professional (CGSP)
  • Certified Hospitality Supervisor (CHS) from the American Hotel & Lodging Educational Institute
  • Manual Handling Certification for Event Staff
  • Responsible Beverage Service Certification (RBS)
  • Certified Food Manager (CFM) through ANSI
  • OSHA 10-Hour General Industry Safety and Health Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Catering and Event Management Certification from Beacon Labs
  • CompTIA Network+

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