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Skills

  • Communications
  • Relationship development
  • Excel in initiative
  • Results-oriented
  • Internal auditing
  • Automation knowledge
  • Test implementation
  • Positive learning process
  • Pet charting information
  • Microsoft Office

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 53% reduction in production defects.
  • Addressed critical failures.
  • Conducted testing prior to code freeze.
  • Double-checked the data's accuracy and integrity.
  • Achieved a Innovation Award in 2020.
  • Increased productivity and boosted workflows by effectively resolving process issues with stakeholder engagement and team leadership.
  • Collaborated with developers in root cause analysis.
  • Worked effectively with program and system departments on software defects and process issues, collaborating closely to develop innovative solutions.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Initiative are well-understood.
  • Functional Tester with 6 years of successful risk assessment and process improvement experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Sharp and empathetic, with the understanding that each project is time-sensitive.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • Proven ability to meet stringent requirements, maintain safety, and strengthen the production of program and framework materials.
  • Competent method professional with experience performing daily inspections, taking measurements, and testing a variety of materials.
  • Top-producing salesperson and industry expert in Computers Software.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.

Accomplishments

  • Collaborated with cross-functional teams to improve test coverage, resulting in a 10% decrease in post-production issues.
  • Optimized test processes to integrate seamlessly with Agile sprints, resulting in improved delivery velocity by 24% across 12 releases.
  • Improved regression test suite efficiency by converting 71% of manual tests to automated using method, enhancing team scalability.
  • Managed a suite of automated test scripts for Microsoft Excel, decreasing regression testing time by 69% during category.
  • Collaborated with developers to identify, document, and track bugs, shortening defect resolution time by 70% over standard duration.
  • Executed cross-browser functionality tests on ServiceNow to achieve UI consistency, increasing user feedback ratings by 50% in 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced defect leakage into production by 74% by rigorously implementing test-driven development practices.
  • Resolved product issue through consumer testing.
  • Identified major usability issues during functional testing of Power BI, enhancing the overall user experience and reducing churn rate by 67%.

Affiliations

  • Contributing Member, Software Process Improvement Network (SPIN)
  • Member, British Computer Society (BCS), The Chartered Institute for IT
  • Participant, Continuous Delivery Foundation (CDF) Events
  • Contributing Author, TMAP (Test Management Approach) Forum
  • Engaged in PMI® Agile Certification & Community Activities
  • Active Member, American Society for Quality (ASQ)
  • Association of Information Technology Professionals
  • Certified Professional for Requirements Engineering (CPRE)
  • Society of Human Resource Management
  • International Association of Administrative Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Functional Tester (CFT) - Jira
  • IBM Certified Functional Tester - Rational Functional Tester (RFT)
  • Certified Load Testing Specialist - LoadRunner ServiceNow
  • DevOps Foundation Certification - 2021
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Advanced Level Test Manager (CTAL-TM) - ISTQB
  • Certified Application Security Tester (CAST) – Summit Group

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