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Skills

  • Problem resolution
  • Stakeholder relations
  • Process improvement
  • Regulatory compliance
  • Budgets
  • Conflict resolution
  • Supervision
  • Client account management
  • Business Development
  • Relationship development

Work Experiences

  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved a 85% reduction in logistics costs.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Worked with assistant managers to open and close the procedure office, as well as handle large transactions and inventory management.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Oversaw a successful turnaround that resulted in the elimination of over $7 in debt in three years.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Increased profits by 17% in one year through a restructure of the business line.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every three years.

Summaries

  • Professional with exceptional sales, client relations, and workflow optimization abilities.
  • Deputy Director of Operations is a multi-talented Deputy Director of Operations who is consistently rewarded for planning and operational improvements.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • To drive improvements, spearheaded and implemented focused on motivating employees and working with a variety of personality types.
  • Clear understanding of project management and performance reporting as well as project management training.
  • With 18 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Composed persona with a strong sense of motivation.
  • Achieved a 47% reduction in manual processes.
  • Dedicated to providing excellent program services and efficient conflict resolution.

Accomplishments

  • Devised and enforced compliance measures which reduced non-compliance incidents by 35%, saving the company from potential penalties.
  • Led crisis management response during framework, keeping operational downtime under 57% and mitigating long-term impact.
  • Documented and resolved system which led to standard.
  • Led cross-region collaboration for the launch of new facilities, delivering the project 47% under budget and ahead of schedule.
  • Formulated policy changes that reduced workplace accidents by 25% during a 2021-long health and safety initiative.
  • Supported C-level executives in strategic planning, leading to the launch of 15 successful new business units that added 56% in annual revenue growth.
  • Improved team dynamics and morale through leadership training programs, achieving a 74% increase in employee satisfaction and retention.
  • Facilitated talent development initiatives, leading to a 17% increase in team promotions and a measurable reduction in turnover.
  • Spearheaded the automation of core operational processes, improving efficiency by 38% and reducing manual task time by 3 hours per week.
  • Led the consolidation of multiple operations functions across 13 regions, resulting in a 29% reduction in operational costs per unit.

Affiliations

  • Academy of Management (AOM), Operations Management Division
  • American Medical Informatics Association
  • Toastmasters
  • Association of Information Technology Professionals
  • Lean Enterprise Institute – Member
  • American Marketing Association
  • Strategic Management Society (SMS)
  • Society of Women Engineers
  • Jaycees
  • Harvard Business School Executive Education Program (Year)

Certifications

  • Project Management Professional (PMP) by category
  • ISO 27001 Lead Implementer by method
  • OSHA 30-Hour General Industry Safety and Health
  • Executive Leadership Certificate by initiative
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Lean Six Sigma Black Belt Certification by Beacon Labs
  • Digital Operations and Leadership Certificate by Meridian
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified Public Accountant

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