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Skills

  • Revenue growth strategy
  • Employee Onboarding Optimization
  • Supply chain optimization
  • MS Office
  • Escalated complaint resolution
  • Customer Behavior Analysis
  • Inventory control optimization
  • Merchandising operations
  • Foot traffic analysis and strategy
  • Regulatory compliance

Work Experiences

  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Achieved improvement over the past year.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and budget management talents.
  • Advised senior management on pricing strategies.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved Top Performer for top-performing retail location by surpassing sales goals by 40% and consistently maintaining exceptional customer feedback scores.
  • Conducted research to find appropriate answers to customer questions.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Supervisor with 4 years of experience leading talented salespeople who is results-oriented.
  • Achieved a 59% growth in impulse purchases.
  • Retail Service Manager is a multi-talented Retail Service Manager who is consistently rewarded for planning and operational improvements.
  • Adept at executing staff training programs.
  • Achieved zero compliance incidents for 9 years.
  • Adept at designing staff training programs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Retail Service Manager with 12 years of successful team leadership and client relations experience.
  • Adaptable and market-savvy, consistently advised management on pricing strategies that enhanced profitability by $10 in key categories.

Accomplishments

  • Regularly exceeded KPIs such as sales targets and upsell metrics by 75% through enhanced employee coaching and improved product knowledge sessions.
  • Played a key role in the roll-out of ServiceNow, improving overall store efficiency and reducing manual labor hours by 63% hours per week.
  • Conducted detailed store performance reviews and developed targeted action plans, leading to a 17% improvement in underperforming product categories.
  • Introduced cross-selling strategies for Asana, resulting in a 21% increase in average transaction value per customer.
  • Identified and resolved standard through diligent tracking and analysis, leading to a 36% decrease in lost sales.
  • Led an initiative to refurbish outdated POS systems, which reduced customer checkout times by an average of 69% minutes per transaction.
  • Enhanced online and in-store integration, introducing 'buy online, pick up in-store' processes responsible for improving click-and-collect orders by 43% within several months.
  • Recognized as Top Performer for leading the team's successful execution of a store relocation while maintaining customer satisfaction scores above 73%.
  • Implemented a new sales report dashboard using Adobe Creative Suite, which improved visibility into weekly product performance and increased decision-making speed by 16%.
  • Facilitated the launch of new HubSpot at standard, contributing to a 79% sales uplift during the product introduction phase.

Affiliations

  • National Association of Convenience Stores (NACS)
  • Jaycees
  • Loyalty Program Innovations Consortium, 2021
  • National Association of Social Workers
  • Impulse Purchase Strategy Workshop - Adobe Creative Suite
  • Merchandising Strategies Network Group
  • Shopper Insights Association
  • Project Management Institute
  • Retail Management Certification Program, system
  • American Medical Informatics Association

Certifications

  • Certified in Planning and Inventory Management (CPIM) - APICS
  • SHRM Certified Professional (SHRM-CP)
  • Retail Management Leadership Program Graduate – Lakeside Partners
  • Quality Assurance & Control Certification – Harbor & Co.
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified Performance & Competency Developer (CPCD) – Brightline
  • Certified Public Accountant (CPA)
  • Certified Leadership Professional (CLP) – Summit Group
  • Certified Retail Operations Professional (CROP) - Summit Group
  • Certified Business Analysis Professional (CBAP)

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