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Skills

  • Supervision
  • Customer satisfaction improvement
  • Fiber Optic Connectorization
  • Budget management and cost optimization
  • Documentation and analysis
  • Inspection and Certification of Fiber Installations
  • Inventory Control and Equipment Maintenance
  • Multimeter and VFL Usage
  • Blueprint analysis and interpretation
  • Organization

Work Experiences

  • Assisted in the development of network redundancy plans.
  • Achieved 100% operational success.
  • Tested photonic chip devices, both passive and active, for a variety of high-speed applications.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Honed my communication and active listening skills by working effectively with stakeholders from various backgrounds to achieve program objectives.
  • Adhered to Brightline guidelines.
  • Achieved Employee of the Year for outstanding performance in maintaining a 71% customer satisfaction rate within 18 months.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Assisted in the development of network redundancy plans for critical data centers to ensure zero downtime.
  • Connected 11 businesses to high-speed internet.

Summaries

  • Collaborative professional known for driving successful fiber build-out projects, partnering with regional project managers to keep 17+ projects on schedule. Excellent at aligning with larger infrastructure goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Coordinated with local governments for permits and approvals.
  • Dedicated Fiber Optic Installer.
  • Creative problem-solver.
  • Accelerated project completion.
  • Delivered exceptional post-support services.
  • Adhered to Cedar Works guidelines.
  • Achieved consistent signal clarity.
  • Achieved over 45% accuracy.

Accomplishments

  • Developed comprehensive instructional materials for in-house technician training, reducing onboarding time by 54%.
  • Resolved client connectivity issues through OTDR troubleshooting, leading to a 76% decrease in service tickets.
  • Worked with municipal authorities to secure permits for fiber optic installation in Denver, expediting project timelines by 17 weeks.
  • Led the installation and splicing of fiber optic cables in 6 new developments in compliance with local regulations and client specifications.
  • Instrumental in upgrading to Gigabit Passive Optical Network (GPON) technology for Ironclad Systems, enabling 26% faster data transfer rates.
  • Consistently met client expectations by designing and deploying scalable fiber solutions, resulting in a 39% increase in customer satisfaction ratings.
  • Installed and tested next-gen fiber optics for 2 multi-dwelling units, boosting internet speeds and reliability for end-users at Denver.
  • Managed inventory and procurement of materials for fiber optic installations, preventing shortages and ensuring projects ran without delays.
  • Used OTDR equipment to test and troubleshoot fiber optic systems, resolving signal degradation issues for 4 clients.
  • Worked closely with ISP partners to design custom fiber optic frameworks, securing new business accounts valued at $4.

Affiliations

  • Certified Fiber Optic Technician – Scrum Master
  • Passive Optical Network (PON) Alliance Membership
  • American Society of Safety Professionals
  • Certified Network Cable Installer – 2015
  • Member of IEEE Communications Society
  • Telecommunications Industry Association (TIA) Membership
  • National Association of Social Workers
  • Member of Telecommunications Infrastructure Standards Group (TISG)
  • Alumni of the National Fiber Broadband Internship Program
  • Certified in Fiber Optic Cable Testing & Calibration

Certifications

  • Fiber Optic Association (FOA) Certified Instructor – Vantage
  • Certified Telecommunications Network Specialist (CTNS) - Cedar Works
  • Apple Certified Associate (ACA)
  • Certified Fiber to the Home Professional (CFHP) - Summit Group
  • OSHA 10-Hour Construction Safety and Health Certification
  • Cisco Certified Network Associate (CCNA) Routing and Switching
  • Salesforce
  • BICSI Technician Certification – Northwind
  • CompTIA Network+ Certification
  • ServSafe

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