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Skills

  • Medication Therapy Management (MTM)
  • Clinical Data Analysis with Asana
  • Patient-centered communication skills
  • Continuous process improvement techniques
  • Drug utilization review
  • Medication Dispensation Protocol Development
  • Pharmaceutical inventory optimization
  • Adverse Drug Reaction (ADR) Management
  • Customer Relationship Management (CRM)
  • Medication Storage and Handling Standards

Work Experiences

  • Collaborated with healthcare providers to optimize patient medication regimens, enhancing treatment outcomes by 68%.
  • Hired, trained, and coached 5 Pharmacy Services Specialists, resulting in a 3% increase in overall performance.
  • Assisted over 9 critical-care patients during peak periods.
  • Contributed to a 35% reduction in hospitalizations.
  • New metric and category guidelines were implemented, reducing administrative errors from 18% to 10%.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
  • Championed team initiatives to streamline pharmacy workflow, decreasing prescription turnaround time from 11 minutes to 8 minutes.
  • Conducted internal reviews of high-volume medication orders, mitigating potential errors, and ensuring compliance with metric standards.
  • Looked at patient histories to see if they were taking their medications correctly and to look for issues like doctor shopping or overuse.
  • Addressed complex patient insurance issues.

Summaries

  • Achieved a 82% improvement in patient adherence.
  • Calculating doses, preparing compounds, and securing storage to protect inventories are all skills I have.
  • Achieved a 40% compliance rate.
  • Collaborative and customer-focused, with a track record of collaborating with multi-disciplinary teams to discuss medications and drug interactions.
  • Pharmacist with experience working in hospital, community, and clinic pharmacies.
  • Achieved a 27% rise in patient satisfaction.
  • Excellent communication skills, as well as a strong desire to educate patients about medication therapies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Pharmacy Services Specialist and outstanding performer in cross-functional collaboration and performance reporting.
  • Advanced communicator with staff, clients, management, and healthcare administrators at all levels.

Accomplishments

  • Assisted in launching a new digital prescription system, increasing productivity and reducing average processing times by 53%
  • Standardized the daily medication inventory counts, reducing discrepancies by 16% and enhancing overall stock accuracy.
  • Prepared and delivered presentations to educate physicians about newer drug therapies, contributing to a 42% increase in prescription volume.
  • Enhanced the efficiency of third-party reimbursement processes, decreasing unpaid claims by 17 annually.
  • Led process improvement meetings that reduced prescription labeling errors by 68%, ensuring safer dispensing practices.
  • Collaborated with team of 9 in the development of framework.
  • Collaborated with a multidisciplinary team to review drug formularies, optimizing medication selection and reducing costs by $2 annually.
  • Documented and resolved system which led to standard.
  • Delivered direct counseling on potential adverse drug interactions, improving patient outcomes and lowering hospitalization rates by 70%.
  • Decreased annual pharmacy operating costs by $15 by renegotiating supplier contracts and optimizing inventory management practices.

Affiliations

  • Member of the Centers for Disease Control and Prevention (CDC) Antibiotic Stewardship Program
  • Institute for Safe Medication Practices (ISMP)
  • American Association of Colleges of Pharmacy (AACP)
  • Lions Club
  • Pharmaceutical Care Management Association (PCMA)
  • Certified Pharmacy Regulatory Specialist (CPRS)
  • American College of Clinical Pharmacy (ACCP)
  • Continuing Education Provider with system
  • American Marketing Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Specialty Pharmacy (CSP) - initiative
  • Certified Diabetes Care and Education Specialist (CDCES) - process
  • Certified Leadership & Strategy in Healthcare - system
  • Board Certified Pharmacotherapy Specialist (BCPS) - initiative
  • Certified Pharmacy Technician (CPhT) - metric
  • Certified Public Accountant
  • Certified Pharmacogenomics in Patient Care - Meridian
  • Project Management Professional (PMP)
  • Certificate in Patient-Centered Care for Pharmacists - framework
  • CompTIA Security+

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