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Skills

  • Data storage solutions architecture
  • Business operations
  • Escalation management
  • Team management
  • First Aid/CPR
  • Cross-functional team collaboration
  • Agile and DevOps frameworks
  • Regulatory compliance
  • Budgets
  • Data collection and analysis

Work Experiences

  • Investigated and addressed system system issues to improve usability and functionality.
  • Improved and rebuilt computer systems, resulting in a 16% increase in business end-user efficiency.
  • Collaborated on a multi-instance cloud strategy that grew client retention by 74% through improved service reliability.
  • Collaborated on a multi-instance cloud strategy.
  • Conducted workshops for 6 client teams.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Went over performance benchmarks and came up with metrics to track in the future.
  • Achieved 19% revenue growth.
  • Enhanced system by adding new features and infrastructure to the method system.
  • Assisted in restructuring the technical support foundation of Ironclad Systems, decreasing incident resolution times by 67%.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 23% improvements in company-wide KPIs.
  • Achieved 41% revenue growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Aligned technical roadmaps with business goals.
  • Delivered solutions on schedule.
  • Delivered scalable solutions.
  • Achieved a 79% improvement in operational uptime.
  • Achieved procurement lead time reductions of 69% %.
  • Lead Technical Consultant who is rational, critical-thinking, and has 6 years of experience enhancing organizational operations through information systems solutions.

Accomplishments

  • Drove system architecture improvements for large-scale client projects, increasing customer satisfaction by 34% within 7 months.
  • Optimized the application deployment pipeline, reducing time-to-market by 16% and increasing overall team efficiency.
  • Developed and executed a risk mitigation strategy during the system rollout, reducing potential downtime by 51% and preserving service continuity.
  • Architected an automated DevOps pipeline, reducing resource consumption by 17% and improving continuous delivery timelines.
  • Executed a risk analysis and mitigation plan for a high-profile client, reducing potential security vulnerabilities by 27%.
  • Supervised a Workday-based implementation project that was completed ahead of schedule, improving service delivery times by 10 days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the execution of key performance indicator (KPI) dashboards, enabling data-driven decision-making for C-suite executives, improving efficiency by 17%.
  • Collaborated with security teams to implement multi-factor authentication (MFA) across Ironclad Systems, improving system security and protecting against 56% of cyber threats.
  • Led a cross-functional team of 2 engineers to design and implement a cloud-native solution that reduced deployment time by 74%, saving the client 15 annually.

Affiliations

  • Certified, Enterprise Architecture Certification Tableau
  • Member, Society of Information Management (SIM)
  • Certified Blockchain Professional, Blockchain Council
  • Association for Supply Chain Management (APICS)
  • Member, Technology Professionals for Ethical Development
  • Affiliate, 2020 - DevOps Institute
  • Member, Institute of Electrical and Electronics Engineers (IEEE)
  • American Marketing Association
  • Rotary International
  • International Association of Administrative Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Ethical Hacker (CEH)
  • Certified Professional in Agile Coaching (ICP-ACC)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • HashiCorp Certified: Terraform Associate
  • Certified Business Analysis Professional (CBAP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Microsoft Certified: DevOps Engineer Expert
  • Microsoft Certified Systems Engineer (MCSE)

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