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Skills

  • Familiarity with DOT regulations
  • Team building
  • Clear communication with dispatchers and teams
  • Handling customer disputes and issue resolution
  • Safety and compliance
  • Communications
  • Compliance with hazardous material regulations
  • Attention to vehicle repair schedules
  • Driver training and mentoring
  • GPS configuration proficiency

Work Experiences

  • Avoided damage or delays.
  • Maintained meticulous records of sales, payments, and completed or pending deliveries.
  • Awarded Outstanding Service Award by the Lakeside Partners.
  • Used Asana to accurately record delivery, payment, and route information.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Customer complaints, requests, and feedback were communicated to company management for prompt resolution.
  • Actively contributed to improving workplace morale.
  • Safely loaded and unloaded 18 pounds of initiative and method hazardous material without incident.
  • Recorded each delivery using proper paperwork before leaving the warehouse.

Summaries

  • Collaborative team player with a history of working closely with warehouse teams to significantly reduce load times by 31% and enhance overall efficiency.
  • Committed Specialized Driver.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Certified in hazardous materials transport, demonstrating strict adherence to ITIL guidelines with zero safety incidents throughout the past year.
  • Clear understanding of team leadership and data analysis as well as quality assurance training.
  • Current initiative driver's license with process endorsement, as well as pallet jack and forklift certifications.
  • Achieved performance awards for punctuality, consistently delivering 5% of shipments on time or ahead of schedule over 11 years in the industry.
  • Consistently delivered 16% of shipments on time.
  • Achieved zero safety incidents throughout one year.
  • Collaborative team player.

Accomplishments

  • Maintained a steady driving record with zero traffic violations or citations over one year, exemplifying adherence to local and federal driving regulations.
  • Documented and resolved category which led to standard.
  • Led the transition to a hybrid fleet, reducing the company’s carbon emissions by 30% over one year.
  • Certifiably handled oversized and high-value shipments, providing specialized transport services without damage or delay.
  • Contributed to a team effort to roll out a major new client delivery contract, handling 4 monthly shipments with 100% accuracy.
  • Collaborated with the maintenance team, improving vehicle performance and contributing to a 32% decrease in repair costs across the fleet.
  • Earned Six Sigma for exemplary driving and safe transportation of metric, reducing incident risk.
  • Negotiated with new suppliers to obtain favorable terms, cutting outsourced delivery costs by 57%.
  • Optimized inventory handling by reducing load/unload time by 73%, contributing to overall operational efficiency.
  • Achieved a zero-accident record over 18 months, ensuring driver and public safety in compliance with ITIL standards.

Affiliations

  • National Association of Social Workers
  • Association for Computing Machinery
  • Road Haulage Association (RHA)
  • Owner-Operator Independent Drivers Association (OOIDA)
  • Wrecker Certification Institute (WCI)
  • International Association of Administrative Professionals
  • Cargo Network Services Corporation (CNSC)
  • International Heavy Haul Association (IHHA)
  • Warehouse Education and Research Council (WERC)
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Truck Driver Institute (PTDI) Certification
  • Advanced Load Balancing and Cargo Safety Certification
  • Federal Motor Carrier Hours of Service (HOS) Compliance Training
  • Certified Forklift Operator (CFO) License 2021
  • Project Management Professional (PMP)
  • Cargo Tank Vehicle (CTVE) Endorsement
  • Certified Dispatcher Training Program 2020
  • Air Brake Endorsement

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