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Skills

  • Cost-saving strategies for corporate clients (up to 22% savings)
  • Marketing
  • Process improvement
  • Problem resolution
  • Organization
  • Custom Travel Itinerary Design
  • Group travel coordination
  • Regulatory compliance
  • Customer service training
  • Travel insurance

Work Experiences

  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Assisted clients with travel insurance claims.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved savings of $4 per event.
  • Achieved results within 6 months.
  • Applied protocol during high-volume booking periods.
  • Aligned actions with company policy.

Summaries

  • Clear understanding of budget management and strategic planning as well as performance reporting training.
  • Achieved a 58% increase in recurring bookings.
  • Achieved a 80% uptick in international bookings.
  • Achieved a 33% success rate.
  • Boosted repeat business during promotional campaigns.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved positive results.
  • Client-focused professional with strong negotiation skills.
  • Adept at providing novel travel solutions.
  • A true go-getter with exceptional interpersonal skills.

Accomplishments

  • Collaborated with team of 6 in the development of metric.
  • Earned Employee of the Month process by exceeding revenue goals and consistently delivering high client satisfaction ratings.
  • Developed a corporate travel expense report system that reduced administrative processing time by 84% and saved $11 in labor costs.
  • Optimized group travel experiences, ensuring successful execution of itineraries for groups of up to 2, resulting in repeat business from 20% of clients.
  • Designed and implemented a staff training program that increased sales effectiveness by 47% in 12 months, improving service quality.
  • Implemented a streamlined ticketing system using Power BI, reducing ticketing errors by 65% and improving customer experience.
  • Won Excellence Award for creating and managing an immersive thematic travel series, generating $6 in new revenue in 2023.
  • Monitored and assessed travel trends to realign product offerings and increase adventurous travel bookings by 29% year-over-year.
  • Utilized data analysis to assess client feedback and streamline the booking process, reducing lag time by 23% and increasing operational efficiency.
  • Led multiple international group travel projects for corporate clients, ensuring seamless coordination with local vendors and reducing total travel costs by $2.

Affiliations

  • Society of Incentive Travel Excellence (SITE)
  • Lions Club
  • Adventure Travel Trade Association (ATTA)
  • International Travel Writers Alliance
  • International Association of Administrative Professionals
  • Host Agency Reviews Approved Affiliate
  • Virtuoso Travel Network
  • Ecotourism Society
  • American Medical Informatics Association
  • Professional Travel Bloggers Association (PTBA)

Certifications

  • International Air Transport Association (IATA) Travel and Tourism Professional Training
  • Certified Business Analysis Professional (CBAP)
  • Hotel Rate Negotiation Specialist by Hospitality Financial and Technology Professionals (HFTP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Travel Associate (CTA) by The Travel Institute
  • Certified Travel Counselor (CTC) by The Travel Institute
  • Pricing and Revenue Management in Travel and Tourism by Coursera
  • Travel Agency Management Certification by American Society of Travel Advisors (ASTA)
  • Advanced Crisis Management Certification for Travel Professionals by Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)

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