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Skills

  • Business operations
  • Music showcase training
  • Bilingual in French
  • Proficiency in client relations
  • Method equipment
  • Cash handling expertise
  • Time management skills
  • Budgets
  • Excellent communication
  • Client-focused

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 59% reduction in processing errors.
  • Analyzed branch financial reports.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Addressed key areas for increased profitability.
  • Hired, trained, and mentored 3 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Adhered to OSHA guidelines.
  • Achieved a 11-point improvement in employee satisfaction scores.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Achieved 48% audit pass rates.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 34% adherence.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Within Miscellaneous, senior Branch Coordinator and outstanding performer in risk assessment and client relations.
  • Knowledgable in a variety of design and testing methodologies.
  • Meet bank and customer service standards on a regular basis.
  • Regulatory requirements and successful strategies for maintaining optimal controls are well-understood.

Accomplishments

  • Increased sales 3% over two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved system which led to process.
  • Tracked individual performance metrics, enabling a 33% increase in team accountability and a reduction in missed deadlines.
  • Spearheaded process improvements in compliance procedures, causing a 61% increase in the timely completion of safety audits.
  • Collaborated with vendors to renegotiate supplier contracts, reducing annual materials cost by $10.
  • Collaborated with team of 10 in the development of framework.
  • Collaborated on loan restructuring projects, increasing client approval rates by 32% during 2015.
  • Coordinated branch-wide employee cross-training to increase overall operational flexibility by 73%.
  • Led daily operational briefings, improving branch responsiveness to real-time customer queries and reducing resolution times by 4 minutes.

Affiliations

  • American Society of Safety Professionals
  • National Association of Social Workers
  • Toastmasters
  • International Association of Administrative Professionals
  • Society for Industrial and Organizational Psychology (SIOP)
  • American Medical Informatics Association
  • Freemason
  • Branch Operations and Office Management Certification
  • National Retail Federation (NRF)
  • National Association for Business Economics (NABE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Billing and Coding Specialist (CBCS)
  • Certified Financial Services Auditor (CFSA)
  • First Aid/CPR Certified
  • Certified Vendor Management Professional (CVMP), Beacon Labs
  • APICS Certified Supply Chain Professional (CSCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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