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Skills

  • Customized training
  • Sales brochure development
  • Application development and implementation
  • Assessing training needs
  • Training methodologies
  • Evidence-based program development
  • Recommendation development
  • Network infrastructure development
  • Safe driver training
  • Training development

Work Experiences

  • Collaborated with subject matter experts.
  • Created specialized training tracks for different roles, which reduced time to proficiency for customer service representatives by 3 days.
  • Delivered high-impact training to over 4 employees that resulted in a 43% increase in product knowledge assessments.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that standard was achieved.
  • Built a knowledge retention program for remote teams.
  • Used Tableau to create training for system employees, resulting in a 5% increase in company retention and productivity.
  • Collaborated with HR to align company objectives with talent development strategies, contributing to a 28% increase in employee retention.
  • Decreased employee complaints by 24%.
  • Achieved 57% growth in leader feedback scores.
  • Delivered high-impact training to over 17 employees.

Summaries

  • Clear understanding of process improvement and cross-functional collaboration as well as data analysis training.
  • Adept at leading leadership workshops.
  • Trained in the use of Tableau and the negotiation of initiative.
  • Supportive Training & Development Officer with in-depth knowledge of framework industry practices and the ability to help method companies achieve long-term success.
  • Training & Development Officer with 18 years of successful process improvement and risk assessment experience.
  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on framework, program, and procedure.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Achieved measurable improvements in workplace efficiency.

Accomplishments

  • Partnered with external vendors to introduce certifications in procedure, enhancing employee qualifications and compliance with OSHA requirements.
  • Collaborated with team of 4 in the development of process.
  • Developed and delivered micro-learning sessions via mobile platforms, resulting in a 67% rise in training engagement among remote employees.
  • Formulated an end-to-end leadership pipeline training that improved the internal promotion rate by 23% in 2015.
  • Analyzed employee performance feedback quarterly, refining training content to improve department KPIs by 54% within several months.
  • Customized training sessions to accommodate diverse learning needs, resulting in an Innovation Award for innovation in employee development in 2020.
  • Reduced post-training error rates by 49% through continuous improvement of course materials and performance monitoring tools.
  • Implemented video-based learning tools for compliance training, increasing completion rates by 36%.
  • Coordinated the rollout of Asana training to 6 employees, increasing digital adoption rates by 72%.
  • Ensured all developed training content aligned with OSHA, HIPAA, and other Miscellaneous regulations, maintaining 62% compliance.

Affiliations

  • International Society for Performance Improvement (ISPI) - Collaborated in the Performance Improvement Council for 11 years.
  • International Association of Administrative Professionals
  • Rotary International
  • Project Management Institute (PMI) - Completed certification in Agile methodologies as applicable to training rollouts.
  • Project Management Institute
  • The Learning Guild - Participated in the annual DevLearn conference to stay up-to-date on innovative learning technologies.
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Certified Training Specialist (CTS) designation from The Training Clinic.
  • Chartered Institute of Personnel and Development (CIPD) - Contributed to research papers on modern trends in workplace learning.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Online Learning Consortium (OLC) Instructional Designer - 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Cross-Functional Training Specialist (CCTS) - 2015
  • CompTIA Network+
  • Certified Group Dynamics Instructor (CGDI) - 2015
  • Certified Virtual Learning Architect (CVLA) - Ironclad Systems, 2017
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified E-Learning Specialist - Asana, 2023

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