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Skills

  • Guest relations management
  • Ticket sales
  • Managing escalated situations
  • MS Office
  • Bilingual communication (Spanish)
  • Team management
  • Problem resolution
  • Customized itinerary planning
  • Team building
  • Hospitality software (SAP)

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Achieved positive outcomes 53% of the time.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Acted on guest feedback to improve facilities and services.
  • Collaborated with local vendors to distribute area maps and exclusive offers, resulting in a 81% boost in sales for partner businesses.
  • Achieved a 36% increase in visitation from those communities.
  • Assisted 8 of guests daily.
  • Advised visitors about seasonal attractions and upcoming events, promoting local tourism and increasing engagement with regional partners by 83%.

Summaries

  • Committed to enhancing safety and security.
  • Compiled informative visitor demographic reports.
  • Comfortable in fast-paced environments.
  • Achieved a 58% reduction in wait times.
  • Tasks are completed with minimal guidance.
  • Clear understanding of client relations and workflow optimization as well as data analysis training.
  • Contributed to a 41% boost in visitor satisfaction.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Boosted center usage by 57%.
  • Technical, interpersonal, and communication abilities are all strong.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 12 in the development of method.
  • Orchestrated seasonal promotional events that boosted visitor numbers by 41%, bringing additional revenue to the organization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 22% improvement in guest satisfaction scores by personalizing interactions and providing additional support during high-traffic periods.
  • Provided customized travel and itinerary suggestions that led to an increase in visitor engagement by 35% during peak seasons.
  • Facilitated the onboarding of 18 new team members by providing in-depth training on company processes and customer service best practices.
  • Introduced a cross-training program for staff, which enhanced operational flexibility and reduced guest service bottlenecks by 79%.
  • Assisted an average of 2 visitors daily via multi-line phone system, decreasing wait times by 48% and improving the guest experience.
  • Documented and resolved method which led to procedure.

Affiliations

  • Toastmasters
  • Society of Women Engineers
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Project Management Institute
  • Association of Tourism and Hospitality Executives
  • International Tourism Association
  • Guest Relations Association
  • Visitor Center Association
  • Association for Customer Experience Professionals (ACXP)

Certifications

  • Hazard Communication Certificate (OSHA) - 2017
  • Certified Lost & Found Service Administrator - 2021
  • Microsoft Office Specialist (MOS) - Jira, certified 2016
  • IATA Travel and tourism Foundation Diploma - 2022
  • ServSafe Food Handler Certification - 2019, Ironclad Systems
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Guest Service Professional (CGSP) - 2015
  • Google Certified Professional Cloud Architect

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