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Skills

  • Insurance billing
  • Organization
  • Supervision
  • Security systems
  • Employee engagement in continuous improvement
  • First Aid/CPR
  • ISO 9001:2008 Implementation
  • Relationship development
  • Customer service
  • MS Office

Work Experiences

  • Achieved 19% reduction of repeat defects.
  • Achieved 100% adherence to service level agreements.
  • Achieved $14 in annual cost savings.
  • Power BI was delivered to customer locations by me.
  • Achieved zero findings.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Finished metric of project, which resulted in system.
  • Used Salesforce to compile data gathered from various sources.
  • Was in charge of new employee recruitment and hiring.
  • Achieved a 40% decline in rejected materials.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved 40% reduction in recurring defects.
  • Achieved 50% defect reduction.
  • Expert in the use of Microsoft Excel and the streamlining of inspection processes.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.
  • Corporate Quality Manager is a hardworking and dependable Corporate Quality Manager who excels at process improvement and strategic planning.
  • Process and initiative have a proven track record.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Implemented a corrective action plan (CAPA) following a significant product recall, ensuring zero repeated incidents for 10 months post-relaunch.
  • Transitioned the paper-based quality reporting system to an automated digital platform, cutting administrative errors by 54% within two years.
  • Executed a comprehensive root cause analysis (RCA) that identified source of recurring defects, leading to a 71% reduction in waste and cost containment.
  • Orchestrated team training workshops on ISO OSHA standards that led to a 30% increase in pass rate during external audits.
  • Partnered with the business development team to establish customer-specific quality standards, increasing retention rates by 76%.
  • Collaborated with cross-functional teams to define product quality standards that resulted in a 27% improvement in customer satisfaction within 18 months.
  • Pioneered the integration of Statistical Process Control (SPC) methods in production lines, improving product consistency and reducing variability by 30% within 6 months.
  • Led adoption of Six Sigma and Lean initiatives that reduced operational defects by 59% and improved the overall process efficiency in 5 production cycles.
  • Conducted risk assessments on new product developments, mitigating potential quality risks before product launch, leading to a 63% reduction in recalls.
  • Developed and implemented quality control systems that met ISO ITIL requirements, leading to successful recertification and improved compliance.

Affiliations

  • Affiliated with the Institute of Industrial and Systems Engineers (IISE), specializing in streamlining manufacturing processes while maintaining high-quality outputs.
  • Member of Women in Manufacturing Association (WiM), promoting innovation and quality improvements in manufacturing processes.
  • Participated in ISO Leadership and Auditing Masterclass workshops, ensuring compliance techniques are aligned with current regulations for process validation.
  • Member of the Chartered Quality Institute (CQI), actively working towards professional development and advocacy for quality standards in global industries.
  • Member of the Association for Manufacturing Excellence (AME), participating in initiatives to bridge quality management gaps between manufacturing and product lifecycle.
  • Contributor to the International Organization for Standardization (ISO) working groups, focusing on enhancing quality management protocols in manufacturing sectors.
  • Board member for the National Institute of Standards and Technology (NIST) Manufacturing Extension Partnership, fostering improvements in small and mid-sized manufacturers’ quality systems.
  • Attended annual Quality 4.0 Summit hosted by Vantage, focusing on blending digital technologies with traditional quality management practices.
  • Participant in the World Conference on Quality and Improvement, focusing on case studies and real-world applications of advanced quality practices.
  • Enrolled in the Total Quality Leadership Council, collaborating with industry experts to share best practices and case studies on transitioning to TQM frameworks.

Certifications

  • SAP Certified Application Associate
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Certified Six Sigma Master Black Belt (CSSMBB)
  • First Aid/CPR
  • Certified Maintenance and Reliability Professional (CMRP)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Certified Supplier Quality Professional (CSQP) - ASQ
  • Failure Mode and Effects Analysis (FMEA) Certification

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