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Skills

  • Attention to detail in service delivery
  • Allergen and dietary restriction training
  • Cross-functional collaboration (FOH-BOH)
  • Communications
  • Bilingual communication (Mandarin)
  • Sanitizing understanding
  • Effective staff communication
  • Recruitment
  • Inventory controls
  • Project organization

Work Experiences

  • Accommodated 5 guests.
  • Consistently achieved revenue goals.
  • Devised cross-training programs.
  • Achieved Top Performer from standard for outstanding team management and service excellence.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Collaborated with HR on staff retention strategies.
  • Devised and executed cross-training programs, ensuring staff could rotate between roles and increasing service efficiency by 73% during peak hours.
  • Addressed service concerns.
  • Achieved reduction over two years.
  • Was in charge of the day-to-day activities of 9 employees in method establishment, fostering an inspiring environment to maximize employee satisfaction.

Summaries

  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.
  • With HubSpot training, I am knowledgeable about metric management.
  • Balanced the needs of 14 team members.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of cross-functional collaboration and vendor management as well as strategic planning training.
  • Collaborative Waitstaff Manager with extensive experience in cross-functional team coordination, facilitating ongoing improvements in staff performance, customer service, and overall restaurant success.
  • Achieved a 39% growth in repeat visits.
  • Accomplished Waitstaff Manager.
  • Talented chef with 12 years of experience preparing and serving a wide range of foods.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Coordinated restaurant participation in local community events, increasing brand exposure and foot traffic by 36% on event weekends.
  • Worked closely with vendors to negotiate better pricing, saving the restaurant 8 annually on supplies without sacrificing quality.
  • Managed high-volume service shifts efficiently, consistently achieving 56% above-target customer satisfaction on busy weekends.
  • Resolved escalated guest complaints swiftly and tactfully, contributing to a 31% decrease in negative reviews over 18 months.
  • Trained new hires in customer service best practices, reducing onboarding time by 16 weeks and improving early retention by 39%.
  • Realigned training content to focus on upselling techniques, which contributed to an 39% increase in revenue from premium items.
  • Managed VIP guest services, fostering key relationships and expanding the loyalty program by 42% over a three years.
  • Led recruitment and hiring efforts for product, maintaining full staffing levels while improving diversity by 78%.
  • Led team through cross-training initiatives, enhancing service elasticity and resulting in improved table-turnover rates by 32% during peak hours.
  • Developed an incentive-based staff performance tracking system, contributing to a 66% increase in overall staff productivity and morale.

Affiliations

  • Certified Food Protection Manager (CFPM) Certification
  • Jaycees
  • International Association of Administrative Professionals
  • Institute of Culinary Education (ICE)
  • National Waitstaff Development Council
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Business and Hospitality Industry Management Association
  • Foodservice Management Professional (FMP) Certification
  • Foodservice Consultants Society International (FCSI)
  • Association for Computing Machinery

Certifications

  • Alcohol Server/Seller Certification (by Seattle Regulatory Authority)
  • First Aid/CPR Certified
  • Food Safety Manager Certification (by ANSI or North Carolina)
  • Leadership in Foodservice Management Program Certification
  • Food and Beverage Management Certificate
  • Certified Guest Service Professional (CGSP)
  • Point of Sale Systems Certification (QuickBooks)
  • Advanced Wine and Spirits Level 2 Diploma (standard, 2024)
  • Certified Banquet Manager (CBM)
  • Cisco Certified Internetwork Expert (CCIE)

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