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Skills

  • Process improvement
  • Food plating and presentation
  • Guest complaint resolution
  • Food safety and sanitation compliance
  • Cross-functional collaboration (FOH-BOH)
  • First Aid/CPR
  • Bilingual communication (Mandarin)
  • Allergen and dietary restriction training
  • Conflict resolution and mediation
  • Food production management

Work Experiences

  • Addressed service concerns.
  • Developed and enforced SOPs for food safety and hygiene, reducing incidents of food contamination by 34% over the past year.
  • Coordinated with kitchen staff during large banquets and events of up to 16 guests, ensuring prompt delivery of quality meals.
  • Collaborated with program to introduce new wines and spirits, resulting in an annual sales increase of $4.
  • Accommodated 5 guests.
  • Was in charge of food costs and inventory management.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Developed a training program for new hires focused on exceptional guest experiences, reducing onboarding time by 9 weeks.
  • Developed a training program for new hires.
  • Conceptualized theme nights.

Summaries

  • Within Miscellaneous, senior Waitstaff Manager and outstanding performer in project management and data analysis.
  • Achieved a 39% growth in repeat visits.
  • Benefited all staff.
  • Balanced the needs of 14 team members.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Great multitasker with category management training and extensive food service experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in high-volume service management.
  • Adaptable Waitstaff Manager well-versed in using initiative to streamline table turnovers and reduce customer wait times, improving operational flow during peak hours.
  • Conflict resolution expert.

Accomplishments

  • Designed and implemented themed dining experiences, increasing customer engagement and foot traffic by 37% on off-peak nights.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in managing food inventory, reducing waste by 42% through improved stock rotation and timely usage of perishable items.
  • Resolved product issue through consumer testing.
  • Coordinated restaurant participation in local community events, increasing brand exposure and foot traffic by 36% on event weekends.
  • Conceptualized cross-functional team building exercises, resulting in a 39% increase in teamwork efficiency according to peer reviews.
  • Managed VIP guest services, fostering key relationships and expanding the loyalty program by 42% over a three years.
  • Standardized on-the-job training for waitstaff, cutting down the learning curve from 13 weeks to 3 weeks while enhancing guest satisfaction scores.
  • Created specialized service menus for large events, tailoring experiences to diverse guest preferences and improving event success by 23%.
  • Developed an incentive-based staff performance tracking system, contributing to a 66% increase in overall staff productivity and morale.

Affiliations

  • American Hotel & Lodging Educational Institute (AHLEI)
  • Lions Club
  • Hospitality Financial and Technology Professionals (HFTP)
  • Waiter Training Organization Certification
  • Restaurant Managers International (RMI)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Yelp Business User Group Participation
  • National Waitstaff Development Council
  • National Association of Catering and Events (NACE)

Certifications

  • Advanced Wine and Spirits Level 2 Diploma (standard, 2024)
  • Certified Bartender (by system, 2019)
  • CompTIA A+ Technician
  • ServSafe Food Protection Manager Certification
  • Salesforce
  • Cost Control in Food & Beverage Certificate (Beacon Labs)
  • Certified Specialist of Wine (CSW) - framework
  • Certified Public Accountant (CPA)
  • Food Safety Manager Certification (by ANSI or North Carolina)
  • Restaurant Revenue Management Certificate (Beacon Labs, 2018)

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