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Skills

  • Relationship development
  • Early payment incentives design
  • Motor fuel tax laws
  • Supervision
  • MS Office
  • Budgets
  • Team building
  • Business operations
  • Automation of tax workflows
  • Key performance indicator (KPI) tracking

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Jira to the past year customer locations.
  • Clarified tax obligations and deadlines.
  • Answered taxpayer questions and assisted individuals with completing and filing tax forms.
  • Collaborated with external audit agencies, successfully identifying $12 in potential revenue during annual audit reviews.
  • Achieved collection within 18 months.
  • Coordinated with legal teams to initiate property seizures on delinquent accounts, recovering $12 in unpaid taxes.
  • Collected $16 in delinquent property taxes within 18 months, increasing department collections by 55% in 2019.
  • Collaborated with external audit agencies.
  • Completed within 6 months.

Summaries

  • Deputy Tax Collector is a diligent, detail-oriented, and experienced Deputy Tax Collector with a strong grasp of the legal and regulatory issues that surround initiative activities.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptable Deputy Tax Collector with 12 years of experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • French conversational skills
  • Clear understanding of cross-functional collaboration and vendor management as well as cross-functional collaboration training.
  • Within Miscellaneous, senior Deputy Tax Collector and outstanding performer in cross-functional collaboration and performance reporting.
  • Accomplished Deputy Tax Collector.
  • Approved tax deferrals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Exceeded departmental revenue collection goals by 47% through aggressive public awareness campaigns and targeted compliance initiatives.
  • Implemented fraud prevention initiatives that led to the recovery of 5 in unpaid or underreported taxes.
  • Crafted detailed and user-friendly training manuals, enhancing staff accuracy in tax record maintenance by 85%.
  • Supervised a tax enforcement team of 8 and resolved high-priority delinquent accounts, bringing in an additional 13 in revenue.
  • Developed data analytics reports that identified emerging trends in tax compliance behavior, resulting in a strategy shift that improved collections by 80%.
  • Established guidelines for proper handling of installment payment plans, reducing error rates by 85% and improving satisfaction among taxpayers.
  • Reduced operational costs by 2 as a result of refining tax collection workflows and introducing cost-saving technology solutions.
  • Resolved product issue through consumer testing.
  • Trained junior tax collecting staff in the use of HubSpot for tracking taxpayer records, improving task completion efficiency by 32%.
  • Testified as a tax expert in 7 state hearings, contributing to favorable outcomes in tax-related legal cases.

Affiliations

  • National Society of Accountants (NSA)
  • Association of Certified Money Laundering Specialists (ACAMS)
  • Society of Human Resource Management
  • Project Management Institute
  • Institute of Internal Auditors (IIA)
  • Rotary International
  • International Association for Accounting Education & Research (IAAER)
  • American Marketing Association
  • Public Risk Management Association (PRIMA)
  • Government Finance Officers Association (GFOA)

Certifications

  • State and Local Tax (SALT) Certification - Northwind
  • Certificate in Real Property Assessment - method
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Auditor (CIA)
  • ServSafe
  • Certified Management Accountant (CMA)
  • Public Financial Management (PFM) Certificate - initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+

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