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Skills

  • Service standard compliance
  • Customer relationship management (CRM) proficiency
  • Presentation and public speaking
  • Performance metrics analysis
  • Bilingual or multilingual communication
  • Cold Calling and Lead Generation
  • Data-driven decision making
  • Shipping procedures understanding
  • Warehousing functions
  • Money handling abilities

Work Experiences

  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Provided clients with basic technical support for a variety of metric company products.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Expertly navigated multiple computer systems to handle customers' sales and service needs.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Handled sales paperwork and payments with great care to reduce recordkeeping errors.
  • Was quick to respond to potential customers' questions and requests.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.

Summaries

  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Sales Service Agent is a service-oriented Sales Service Agent with unrivaled customer service, task prioritization, and time management skills.
  • Dedicated to meeting and exceeding method objectives through effective communication and framework abilities.
  • Well-versed in Jira and a consistent performer when it comes to sales goals.
  • Microsoft Excel expert with experience in risk assessment services.
  • Sales Service Agent is focused on providing exceptional service to each and every customer.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Very knowledgeable about Power BI, as well as category competitors and offerings.
  • Customer service and inventory management skills are essential for a goal-oriented Sales Service Representative.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.

Accomplishments

  • Successfully managed 13 marketing campaigns aimed at improving product visibility, increasing lead conversions by 66% within three years.
  • Utilized telesales strategies to achieve 18% sales target objectives within several months.
  • Created detailed client reports providing actionable insights from feedback, improving product offerings and contributing to revenue increases of 35%.
  • Upsold additional services/products to 9% of customers in two years, boosting revenue by $44,000.
  • Collaborated with marketing teams to create custom promotions that drove an increase of 68% in upsell and cross-sell opportunities.
  • Tracked customer engagement metrics, supported the sales team by uncovering 6% more upsell opportunities through data-driven insights.
  • Successfully resolved escalated complaints, improving NPS (Net Promoter Score) by 68% over one year.
  • Resolved an average of 6 customer issues per day, directly contributing to a 45% improvement in customer satisfaction scores.
  • Reduced average call handle time by 8 minutes without compromising service quality, boosting team productivity.
  • Generated 22% increase in repeat business by implementing strategic proactive customer follow-up protocols.

Affiliations

  • Member of CRM Evolution Conference 2017 focusing on CRM integration and optimization
  • Professional Sales Association (PSA)
  • Rotary International
  • Association for Computing Machinery
  • Project Management Institute
  • American Marketing Association
  • Association for Data-driven Marketing and Advertising (ADMA)
  • Project Management Institute (PMI) for enhancing workflow management and CRM efficiencies
  • International Business Training Association (IBTA) for quota-based sales management
  • Customer Service Institute of America (CSIA)

Certifications

  • Certified Remote Customer Service Specialist - Northwind
  • Certified Professional Sales Leader (CPSL) - Sales & Marketing Executives International (SMEI)
  • Certified Call Center Manager (CCCM) - metric
  • HubSpot Sales Software Certification - HubSpot Academy
  • Certified Sales Process Engineer (CSPE) - framework
  • Microsoft Dynamics 365 for Sales Certification – Microsoft
  • First Aid/CPR Certified
  • Advanced Key Account Management Certificate - Ironclad Systems
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)

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