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Skills

  • Volunteer coordination
  • Data-driven decision making
  • Training and development
  • Client-centered communication
  • Crisis intervention
  • Peer mentoring
  • Client rapport building
  • Talent management
  • Organization
  • Team building

Work Experiences

  • Planned and executed large-scale events that resulted in a 6% increase in employee participation.
  • Coordinated family reunification programs.
  • Instructed employees on how to use HR software, with a focus on the process, initiative, and method features.
  • Conducted comprehensive risk assessments for 8 vulnerable adults.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Was in charge of administering benefit programs, analyzing compensation and other competitive data, and creating budgets.
  • Achieved a 62% success rate in stable housing.
  • Achieved successful outcomes for 35% of cases.
  • Averted crisis situations for 6 families.
  • Achieved improvement over three years.

Summaries

  • Achieved a 76% approval success rate.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Analyzing company needs and developing long-term solutions to meet personnel objectives is second nature to me.
  • Accomplished Resource Worker.
  • Achieved a 69% reduction in emergency room visits for high-risk individuals.
  • Collaborated with Raleigh-based service providers.
  • Proficiency in team leadership and budget management.
  • Community-centered professional.
  • Achieved results within 17 months.
  • Compassionate and analytical.

Accomplishments

  • Facilitated bi-weekly group therapy sessions for clients dealing with substance abuse, increasing outreach participation by 83% over 2015.
  • Delivered impactful presentations to stakeholders during monthly meetings, providing insights that shifted service delivery models and improved client outcomes by 45%.
  • Trained and mentored new hires on trauma-informed care practices, improving their competency and reducing client conflicts by 49%.
  • Monitored outcomes and used data analytics to assess the impact of current programs, leading to strategic adjustments that improved client satisfaction by 63%.
  • Led a team of 15 resource officers to deliver wraparound services, resulting in a 45% increase in client retention.
  • Developed successful partnerships with 8 community organizations to expand service reach, extending support to an additional 2 clients per year.
  • Devised and facilitated substance abuse recovery workshops, boosting client engagement by 80% and reducing dropout rates across 3 programs.
  • Guided low-income clients through complex government assistance applications, achieving an approval success rate of 30% over 2020.
  • Initiated a cross-collaborative project with mental health professionals, enabling wider resource sharing and increasing case resolution success by 28%.
  • Resolved product issue through consumer testing.

Affiliations

  • Partners for Children Initiative Columbus
  • Coalition for Juvenile Justice (CJJ)
  • Professional Community with Local Trauma-Informed Care Network Portland
  • Continuum of Care (CoC) Community Program Partner
  • Affiliate of the Grants Professionals Network Columbus
  • National Children’s Advocacy Center (NCAC)
  • Society for Prevention Research (SPR)
  • Member of the Seattle Mental Health Advisory Board
  • Collaboration with the Family & Youth Services Bureau (FYSB)
  • Rotary International

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • First Aid/CPR Certification – American Red Cross
  • Certified in Mental Health First Aid (CMHFA)
  • Certified Peer Support Specialist (CPSS)
  • Certified Social Worker (CSW)
  • CompTIA Security+
  • Certified Family Life Educator (CFLE)
  • Substance Abuse Counselor Certification (CADC)
  • Advanced Case Management Certification (ACMC)

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