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Skills

  • Preventative maintenance scheduling
  • Operational cost reduction initiatives
  • Supervision
  • Organization
  • Slot machine operations
  • Hands-on experience with category
  • Client-requested machine customization
  • Game machine maintenance standardization
  • Business operations
  • Problem resolution

Work Experiences

  • Achieved results over 2020.
  • Created technical reports after diagnosing problematic machines, reducing investigative time for senior engineers by 61%.
  • Created technical reports after diagnosing machines.
  • Answered customer questions about slot machine functions and demonstrated how to operate the machines.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Conducted meticulous system inspections.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with management to create efficient maintenance workflows.
  • Collaborated with design engineers to resolve complex mechanical issues, leading to a first-time quality rate of 49%.
  • Assisted in managing the stakeholder engagement for software updates.

Summaries

  • Contributed to detecting 4 incidents.
  • Achieved a 43% improvement in slot machine uptime.
  • Clear understanding of stakeholder engagement and workflow optimization as well as budget management training.
  • Achieved accurate spare parts forecasting.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional at constantly monitoring facilities to ensure that public areas are kept clean.
  • Collaborative problem solver.
  • Achieved a 41% improvement in team performance.
  • Adhered to regulatory and compliance standards.
  • Achieved 69% accuracy on stock levels.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Managed inventory levels for machine parts, reducing procurement delays by 46% through accurate forecasting and vendor management.
  • Continuously evaluated the performance of 8 machines per week, identifying and resolving potential issues before they became critical.
  • Advised management on cost-effective part procurement strategies based on projected demand, reducing repair costs by $10 annually.
  • Proactively identified and rectified software bugs, reducing customer complaints related to slot machine operation by 15%.
  • Regularly communicated with production teams on identified defects, achieving a 23% lower rate of post-production machine issues.
  • Collaborated with in-house developers to enhance machine software stability, resulting in 73% fewer user-reported glitches.
  • Worked with regulatory bodies to ensure that all slot machines operated within gaming industry compliance, preventing potential fines or delays.
  • Worked closely with external vendors to ensure the timely delivery of essential components, reducing slot machine part shortages by 21%.
  • Successfully improved system uptime by optimizing machine maintenance schedules, reducing downtime by 52% annually.

Affiliations

  • Project Management Institute
  • International Association of Gaming Advisors (IAGA)
  • International Casino Technicians Association (ICTA)
  • American Medical Informatics Association
  • American Gaming Association (AGA)
  • Casino and Gaming Industry Suppliers Association (CGISA)
  • Casinotech Repair Tech 2019 Workshop Participant
  • Association of Computer Technicians (ACT)
  • Society for Quality Control in Electronics Manufacturing (SQCE)
  • International Council of Nurses

Certifications

  • Casino Gaming Regulations Compliance Certification – procedure 2017
  • ServSafe
  • ISO 27001 Information Security Management Certification – 2023
  • Certified Slot Machine Inspector – metric 2016
  • Casino Operations Management Certification – standard 2016
  • Electronics Systems Associate Certification – Cedar Works 2021
  • Electromechanical Technician Certificate – framework 2021
  • CompTIA A+ Technician
  • Real-Time Operating System (RTOS) Certification – process 2022
  • Certified Maintenance and Reliability Technician (CMRT) – 2021

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