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Skills

  • Maximizing Service Upsell Opportunities
  • MS Office
  • KPI monitoring and improvement
  • Customer satisfaction metrics
  • Communications
  • Collaborative team-building
  • Equipment Maintenance and Inspection
  • Operational improvement
  • Process improvement
  • Vendor relationship management

Work Experiences

  • Cut loss expenses by $15 annually.
  • Used procedure and metric approaches to evaluate employee work and improve performance.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Implemented scheduled maintenance, retooled production status sheets, and drove 9 tasks to achieve scheduling effectiveness.
  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment.
  • Looked into and fixed mechanical issues with machines like procedure and program.
  • Achieved a 40% resolution success rate.
  • Achieved a 14% increase in overall productivity.
  • Coached staff on effective problem-solving strategies during high-pressure situations, improving service delivery by 26%.
  • Improved maintenance employee training programs were implemented by me.

Summaries

  • Achieved system improvements.
  • Accelerated equipment repair times by 65%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Accomplished at increasing revenue streams, driving upsell strategies that led to a 4% rise in sales of premium tire models and related services.
  • Strengths in quality assurance and process improvement backed up by Miscellaneous training.
  • Award-winning Tire Bay Supervisor with proven ability to drive revenue with customized tire solutions and increase average transaction size by $9 per customer.
  • A tire bay expert proficient in troubleshooting and real-time problem-solving, accelerating equipment repair times by 66% within performance reporting.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted loyalty through personalized service.
  • Maintenance Supervisor with 9 years of experience supervising janitorial and maintenance tasks.

Accomplishments

  • Mentored and onboarded new staff in correct tire-changing procedures, decreasing mistakes and increasing job completions by 66% per shift.
  • Managed a location-wide initiative focused on tire balancing efficiency, which reduced average job completion time by 74% over two years.
  • Achieved recognition for superior performance through consistently meeting or exceeding monthly service targets, resulting in a 26% team productivity boost.
  • Oversaw the layout redesign of the tire bay, improving workflow efficiency and reducing customer wait times by initiative.
  • Recognized by management for achieving 82% increase in service accuracy after introducing a standardized tire alignment checklist.
  • Reduced service turnaround time by 68% by analyzing bottlenecks in the workflow and restructuring shifts for maximum efficiency.
  • Reduced tire service errors by developing detailed job checklists and promoting adherence to proper procedures among staff.
  • Led performance management efforts, utilizing tracking tools to ensure all tire changes, rotations, and repairs met or exceeded quality standards, reducing error rates by 78%.
  • Implemented cross-training initiatives that reduced downtime in service lanes by 85% and empowered staff to handle multiple service requests.
  • Led department in adopting eco-friendly tire disposal methods, cutting waste management costs by 3 annually while complying with environmental laws.

Affiliations

  • Rotary International
  • Association for Supply Chain Management (APICS)
  • National Occupational Safety and Health Association (NOSHA) Member
  • Certified Manager in Automotive Services (CMAS) Member
  • Automotive Service Association (ASA) Affiliation
  • Society of Human Resource Management
  • Customer Service Supervision Summit Speaker
  • Operations and Maintenance Safety Council
  • Warehouse and Maintenance Safety Operations Group
  • National Institute for Automotive Service Excellence (ASE) Member

Certifications

  • Engine Performance Specialist (ASE L1) by National Institute for ASE
  • Customer Service Excellence Certification by Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Supervisor Development Certification by Beacon Labs
  • Energy Efficiency Specialist Certification for Industrial Facilities
  • Supply Chain Professional Certification
  • Certified Automotive Fleet Specialist (CAFS) by NAFA
  • Certified Tire Pressure Monitoring System (TPMS) Technician
  • Certified Safety and Health Official (CSHO) - General Industry

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