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Skills

  • Cleanliness and facility maintenance
  • First Aid/CPR
  • Collaboration with sales teams
  • Operational improvement
  • Vehicle theft protection
  • Digital inventory tracking systems
  • Customer service
  • Team leadership and supervision
  • Inventory management
  • Data-driven decision making

Work Experiences

  • Collaborated with service technicians.
  • Answered 2 calls per several months to help customers with their questions and concerns.
  • Contributed to a safer lot environment.
  • Cleared customer areas of safety hazards, soiled items, and trash.
  • Achieved a 71% reduction in complaints.
  • Assisted with inventory management by tracking and documenting the movement of QuickBooks vehicles, ensuring zero loss or misplacement.
  • Conducted full vehicle inspections.
  • Escorted drivers to their vehicles and assisted them in loading or carrying heavy items.
  • Consistently achieved a clean and organized lot.
  • Consistently ranked as the top performer for vehicle retrieval speed, reducing client downtime by 12 minutes per transaction.

Summaries

  • Dedicated to providing excellent customer service and efficient parking.
  • Collaborated with sales teams.
  • Ability to work quickly and concentrate while providing excellent customer service.
  • Committed to excellence in vehicle safety checks.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 39% higher customer retention.
  • In-depth knowledge of security protocols combined with the ability to collect and monitor payments accurately.
  • Conducted thorough vehicle inspections.
  • Conducted preemptive vehicle inspections.
  • Lot Assistant with 16 years of successful client relations and project management experience.

Accomplishments

  • Used QuickBooks to improve vehicle tracking and reporting, increasing documentation accuracy by 61%.
  • Spearheaded fuel-saving strategies, reducing unnecessary vehicle movement within the lot and decreasing fuel consumption by 42%.
  • Managed large-scale vehicle inventories, reducing issues related to misplaced keys and vehicle errors by 70%.
  • Partnered with external fleet management teams to improve the lot's vehicle handling processes, resulting in a 56% reduction in transport delays.
  • Optimized lot organization, reducing average vehicle retrieval time by 77%.
  • Improved operational efficiency by initiating a lot management system that reduced unnecessary vehicle handling by 77%.
  • Reduced lot accident reports by 26% through the implementation of tailored risk management and safety protocols.
  • Improved lot safety protocols, resulting in a 43% reduction in accidents or security incidents.
  • Collaborated with multiple departments to coordinate vehicle handling and movement, improving lot space utilization by 48%.
  • Reduced vehicle downtime by 47% by ensuring immediate action following daily inspection reports.

Affiliations

  • Society of Automotive Engineers (SAE)
  • National Automobile Dealers Association (NADA)
  • Automotive Service Association (ASA)
  • Fleet Safety and Maintenance Council (FSMC)
  • Institute of Logistics and Transport (ILT)
  • Loss Prevention Foundation (LPF)
  • Synthetic Turf Council Educational Institute
  • National Auto Auction Association (NAAA)
  • International Automotive Remarketers Alliance (IARA)
  • Toastmasters

Certifications

  • Automotive Technology Diploma
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Professional in Supply Management (CPSM)
  • Driver's License with Commercial Endorsement
  • Google Certified Professional Cloud Architect
  • Certified Automotive Fleet Manager (CAFM)
  • Apple Certified Associate (ACA)
  • Snow and Ice Removal Certification
  • Project Management Professional (PMP)

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