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Skills

  • Client Satisfaction Improvement Strategies
  • Menu memorization
  • Problem resolution
  • Table layout
  • Effective communication with event planners
  • Communications
  • Collaboration with chefs for beverage pairings
  • First Aid/CPR
  • Team building
  • Process improvement

Work Experiences

  • Certified in CPA.
  • Had an excellent attendance record and was always on time for work.
  • Used sales techniques such as suggestive selling and others.
  • Collaborated with vendors to negotiate bulk drink purchases, reducing event costs by $6 annually.
  • Achieved exceptional guest feedback.
  • Awarded Outstanding Service Award for exceptional customer service and operational efficiency during high-volume events.
  • Aligned menus with event concepts.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with event planners.

Summaries

  • Within Miscellaneous, senior Catering Bartender and outstanding performer in team leadership and budget management.
  • Catering Bartender with 18 years of successful risk assessment and performance reporting experience.
  • Achieved a 61% boost in guest satisfaction.
  • Award-winning Catering Bartender.
  • Adept at creating custom cocktail menus.
  • Food safety and industry best practices are second nature to her.
  • Boosted event productivity by 34%.
  • Eager to contribute my 5 years of related experience to the Beacon Labs team.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Adept at creating unique pairings.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly liaised with event planners and caterers to customize beverage packages, increasing average sales by 57% per event.
  • Coordinated logistics for pop-up bar events at Boston, achieving profitable beverage sales targets while maintaining full compliance with local permits.
  • Collaborated with event leaders to ensure culturally sensitive drink options were available during themed or international events.
  • Orchestrated the setup and takedown of full-service mobile bars for 7 events, ensuring seamless operations and client satisfaction.
  • Assumed managerial responsibilities during peak hours, supervising a team of 13 and maintaining high-quality service without compromising customer satisfaction.
  • Regularly communicated with event coordinators to proactively adapt to last-minute changes, ensuring consistent service delivery at 7 events annually.
  • Implemented a zero-tolerance ID policy, ensuring compliance with underage drinking laws and driving down risk of penalties or fines.
  • Successfully decreased liquor spillage occurrences by 64%, implementing advanced inventory tracking and loss prevention protocols.
  • Improved bar cleanliness practices and reduced beverage waste by 49% by establishing strict OSHA and local health guidelines adherence.

Affiliations

  • National Caterers Association (NCA) - Focused on managing catered bar and beverage services
  • National Bartenders Association (NBA) - Participated in continuing education on mixology and event bartending
  • Hospitality Financial and Technology Professionals (HFTP) - Member focusing on cost-effective event strategies
  • American Society of Safety Professionals
  • Society for Hospitality and Foodservice Management (SHFM) - Engaged in beverage and event management best practices
  • Global Bartenders & Mixologists Society (GBMS) - Attended workshops on premium liquor and cocktail upselling
  • International Mixologists Association - Participated in events featuring custom cocktail innovations
  • First Aid & CPR Certification for Hospitality - Ensured guest safety during high-volume events
  • Event Safety Alliance (ESA) - Trained in safety and compliance for large-scale catered events
  • International Council of Nurses

Certifications

  • IABBB (International Association of Bartenders and Beverage Professionals) Certification
  • Google Certified Professional Cloud Architect
  • BarSmarts Mixology Certification
  • Certified Business Analysis Professional (CBAP)
  • Alcoholic Beverage Control (ABC) License Certification
  • Apple Certified Associate (ACA)
  • Certificate in Advanced Hospitality Operations
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Supervisor (CHS)
  • Salesforce

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