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Skills

  • Budgets
  • Team management
  • Client engagement through personalized service
  • Proper food storage
  • Team building
  • Grocery shopping
  • Different culinary techniques
  • Team leadership and development
  • Client consultation for personalized holidays
  • Organization

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver category service.
  • Collaborated with international hotel chains.
  • Consistently exceeded monthly targets.
  • Researched cultures and cuisines from all over the world in order to prepare authentic dishes.
  • Boosted revenue by $18.
  • Had an excellent attendance record and was always on time for work.
  • Cooked meals using a variety of methods such as baking, braising, roasting, frying, and sautéing.
  • Boosted client engagement by 82%.
  • Achieved 73% higher engagement in off-peak season bookings.
  • Collaborated with domestic travel service providers.

Summaries

  • Adept at managing key vendor relationships, securing strategic discounts and creating competitive holiday packages that increased customer satisfaction by 66%.
  • Holiday Consultant is a multi-talented Holiday Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved a 55% improvement in overall retention rates.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Holiday Consultant with over 12 years of experience in designing bespoke itineraries, leading to a 72% increase in client satisfaction year-over-year.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Award-winning Holiday Consultant.
  • Accomplished Holiday Consultant with over 10 years of experience.
  • Within Miscellaneous, senior Holiday Consultant and outstanding performer in project management and process improvement.

Accomplishments

  • Streamlined booking operations using Power BI, accelerating booking times by 83% and improving the client experience.
  • Trained and mentored 14 junior consultants, improving team's overall sales performance by 39%.
  • Collaborated with team of 13 in the development of system.
  • Organized incentive group trips, managing budgets of up to $17, while delivering profits that exceeded company’s projection by 53%.
  • Reduced client complaints by implementing a proactive consultative sales approach, securing 82% more referrals.
  • Directed social media campaigns for holiday promotions, resulting in 53% increase in online engagements.
  • Delivered professional travel presentations to groups of 18 attendees, improving group bookings by 75%.
  • Achieved a destination specialist certification for the Northeast, improving my ability to consult on niche markets.
  • Consistently exceeded monthly booking targets by 65% through effective communication and client needs assessments.
  • Implemented client retention systems in CRM, reducing cancellations by 17%.

Affiliations

  • Association of Corporate Travel Executives (ACTE)
  • European Travel Agents' and Tour Operators' Associations (ECTAA)
  • Global Business Travel Association (GBTA)
  • International Ecotourism Society (TIES)
  • National Association of Social Workers
  • Jaycees
  • Digital Marketing Institute (DMI)
  • Freemason
  • Institute of Travel Professionals (ITP)
  • American Medical Informatics Association

Certifications

  • Project Management Professional (PMP)
  • Certified Hospitality and Tourism Management Professional (CHTMP) - American Hotel & Lodging Educational Institute (AHLEI)
  • Master Cruise Counselor (MCC) – Cruise Lines International Association (CLIA)
  • Travel Safety & Security in International Markets Certification - Meridian
  • Emergency Travel Response Management Certification - Cedar Works
  • Social Media Marketing in Tourism Certificate - Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Destination Specialist (DS) - Travel Institute

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