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Skills

  • Expense reporting and financial tracking
  • Administrative support during peak seasons
  • Project Planning
  • Appointment setting
  • Collaborative teamwork in travel projects
  • Collaboration with sales and marketing teams
  • MS Office
  • Filing and data archiving
  • 6 WPM typing speed
  • Team management

Work Experiences

  • Boosted customer satisfaction by 24%.
  • Achieved recognition in 2024.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Adapted itineraries immediately during travel disruptions.
  • Achieved 8 testimonials in 2016.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Contributed to an increase in repeat customers of 62%.
  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.

Summaries

  • Asana and QuickBooks are two of my strongest skills.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Travel and Hospitality background.
  • Built and maintained long-term relationships with travel vendors.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Using CPA competencies and 6 years of excellence in framework settings.
  • Achieved results in just 2018.
  • Adept in promoting exclusive travel packages and services through targeted marketing efforts, increasing special package bookings by 59% in just 2017.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Travel Agent Assistant is a multi-talented Travel Agent Assistant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Processed client payments for flights, hotels, and excursions, applying rigorous adherence to financial controls across 9 transactions per day.
  • Collaborated with external vendors to secure competitive pricing for groups larger than 14 individuals, contributing to 64% savings.
  • Researched destination options based on client preferences, ensuring a 38% match in aligned expectations for personalized vacations.
  • Input and managed customer data through category, increasing client retention by 67% through consistent engagement.
  • Assisted in trip preparations by reviewing travel itineraries for compliance with industry standards, achieving 3 audits with no discrepancies.
  • Maintained comprehensive records on client preferences, resulting in repeat business growth of 64% year-over-year.
  • Assisted in the preparation and presentation of tailored travel packages to high-profile clients, contributing to an increase in VIP bookings by 24%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked travel confirmations and cancellations through method, minimizing booking errors to below 71%.
  • Collaborated with travel agents in executing client-specific travel requests, maintaining a 50% on-time booking rate.

Affiliations

  • Association of Independent Tour Operators (AITO)
  • Pacific Asia Travel Association (PATA)
  • National Association of Career Travel Agents (NACTA)
  • International Association of Travel & Tourism Professionals
  • Remote Work Association for Travel Professionals
  • International Council of Nurses
  • Destination Marketing Association International (DMAI)
  • Lions Club
  • Freemason
  • Association of Information Technology Professionals

Certifications

  • Digital Travel Marketing Certification – Harbor & Co.
  • Certified Corporate Travel Executive (CCTE) - Global Business Travel Association (GBTA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Travel Counselor (CTC) – procedure
  • Airline Reservation Systems Certification – standard
  • CLIA Cruise Counselor Certification (CLIA CCC) – metric
  • CLIA Accredited Cruise Counselor (ACC) Certification – framework
  • Certified Travel Associate (CTA) – framework
  • Certified Public Accountant (CPA)
  • Certified Customer Service Specialist (CCSS) – program

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