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Skills

  • Order accuracy
  • Strong verbal communication
  • Guest relations management
  • Guest seating arrangements
  • Inventory management and ordering
  • Team Leadership
  • Report writing
  • Hardware evaluation
  • Data entry
  • Hospitality service expertise

Work Experiences

  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Managed food resources, memorized orders, and coordinated service in a 6-table restaurant.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Created multi-threaded admin web applications based on procedure.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.

Summaries

  • Efficient Bar Server with over 10 years of experience in method and procedure service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Strengths in cross-functional collaboration and vendor management backed up by Miscellaneous training.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bar Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Within Miscellaneous, senior Bar Server and outstanding performer in performance reporting and quality assurance.
  • With diligence and attention to customer needs, familiar with system operations and prepared to enhance Lakeside Partners success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Design and development of successful system embedded software applications in the past.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Led a menu reorganization project, which reduced prep time and increased customer ordering efficiency by 32% minutes per meal.
  • Recommended seasonal drink menus based on local ingredient availability, increasing repeat customer visits by 31% within 6 months.
  • Accurately prepared high-end cocktails and craft beers, resulting in a 54% increase in repeat orders from regular patrons.
  • Implemented a quality control process for drinks during peak shift hours, significantly improving service speed without sacrificing quality.
  • Played an integral role in developing staff training protocols that reduced onboarding time for new employees by 5 hours and improved knowledge retention.
  • Collaborated with team of 5 in the development of standard.
  • Engaged with customers to gather feedback on drink specials, which led to new offerings being added to the permanent menu and a 49% upswing in popularity.
  • Utilized extensive knowledge of craft beers, bourbon, and wine to make personalized recommendations, leading to a 41% increase in customer satisfaction survey scores.
  • Opened and closed bar shifts efficiently, reconciling cash and credit card transactions of up to 9 with 100% accuracy over 6 months.
  • Successfully maintained cleanliness and organization at the bar, meeting health safety standards and receiving no violations during health inspections for 18 months.

Affiliations

  • Society of Women Engineers
  • Jaycees
  • American Marketing Association
  • National Bartending Association
  • Bar & Restaurant Expo Conference Participation
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Certificate in Hospitality Operations – Atlanta
  • Alcohol Server Awareness Training
  • Member, International Bartenders Association (IBA)

Certifications

  • Project Management Professional (PMP)
  • Advanced Beverage Knowledge Certification
  • Certified Hospitality Supervisor (CHS) from Vantage
  • ABC (Alcoholic Beverage Control) Manager Course Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Customer Service and Communication Training Certification
  • First Aid/CPR Certified
  • Certified Public Accountant
  • ServSafe

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