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Skills

  • MS Office
  • Operational improvement
  • Retail merchandising specialist
  • Video Editing
  • Excellent communication skills
  • Visual design
  • POS systems knowledge
  • Communications
  • Opening and closing procedures
  • Adobe Creative Suite

Work Experiences

  • Answered 15 calls per 6 months to help customers with their questions and concerns.
  • Completed an average of 9 transactions in a timely manner each day.
  • Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Took photos in a controlled lab, in the field, and in remote locations.
  • Had planned ahead.
  • Attended 8 team meetings to express my concerns and provide constructive feedback to others each month.
  • Invented
  • Described how to use and operate merchandise to customers in a 4-minute presentation.
  • Props, backdrops, and lighting were chosen and set up by me.

Summaries

  • Focused on customer service
  • Service-driven
  • Dependable
  • Client relations and project management are examples of expertise.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Professional in retail sales who thrives in fast-paced, deadline-driven environments.
  • Head Photo Specialist with over 17 years of experience in retail and customer service.
  • Resourceful
  • Specializes in performance reporting, with a knack for increasing customer satisfaction.
  • Customer service, retail operations, and merchandising functions are managed and strengthened by a skilled framework professional.

Accomplishments

  • Directed on-location and studio photo shoots for Retail clients, ensuring high production standards and timely delivery in all projects.
  • Handled post-production for 9 high-stakes advertising campaigns, achieving 60% client satisfaction with final deliverables.
  • Partnered with cross-functional teams from marketing and design to ensure cohesive visual content aligned with company branding strategies.
  • Spearheaded a digital asset management overhaul, reducing asset retrieval times by 75% and streamlining team-wide sharing protocols.
  • Led creative direction for photography team, securing follow-up work valued at $4 by exceeding client expectations in visual storytelling.
  • Supervised the archiving of 5 digital assets, implementing a cataloging system that improved asset retrieval time by 37%.
  • Photographed 11 editorial shoots, which led to their selection for prominent features in process.
  • Executed complex lighting setups for initiative, enhancing the overall production quality and client satisfaction rates by 71%.
  • Increased sales 17% over the past year.
  • Increased company’s social media engagement by 73% by providing creative content strategies and overseeing all visual presentations.

Affiliations

  • National Press Photographers Association (NPPA)
  • International Council of Nurses
  • Photographic Society of America (PSA)
  • International Visual Communication Association (IVCA)
  • Association for Computing Machinery
  • International Association of Document Designers (IADD)
  • Toastmasters
  • Digital Imaging Association (DIA)
  • American Medical Informatics Association
  • Professional Image Creators Guild (PICG)

Certifications

  • Certified Color Correction Specialist – Brightline
  • Certified Business Analysis Professional (CBAP)
  • Drone Photography Certification – Harbor & Co.
  • Certified In-House Photographer – Harbor & Co.
  • Certified DAM Professional (CDMP) – Meridian
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Digital Asset Manager (CDAM) - Lakeside Partners
  • Professional Photographers Association (PPA) Certified Professional Photographer (CPP)
  • Project Management Professional (PMP) - PMI

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