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Skills

  • Calm and effective communication under pressure
  • Materials preparation
  • Hardware evaluation
  • Customer service excellence
  • Team liaison
  • Pricing tool development
  • Data Management
  • Powerful negotiator
  • Process implementation
  • Creating personalized dining experiences for regular customers

Work Experiences

  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Recommendation
  • Got better.
  • Provided care for children ranging in age from 9 to 8, which included tasks like feeding, dressing, and directing activities.
  • Had planned ahead.
  • Identified appropriate method solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Worked with the parts department to get the parts I needed.
  • Sought advice.
  • Managed
  • Reduced

Summaries

  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • Determined sales and marketing professional with 5 years of experience in process industry.
  • Adaptive team player looking for a position as a fleet maintenance supervisor with a forward-thinking company.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.

Accomplishments

  • Spearheaded new nutritious meal options to cater to rising demand for health-focused cuisine, increasing daily customer volume by 35%.
  • Contributed to a high level of teamwork and cooperation with back-of-house staff, improving kitchen to customer service time by 7 minutes.
  • Monitored kitchen inventory and reduced food waste by 59% through proactive management and weekly inventory checks.
  • Enhanced customer retention by building rapport with regular clients and upselling premium meal options, resulting in a 68% increase in re-bookings within 16 months.
  • Collaborated closely with the kitchen staff to ensure all meals were prepared to strict dietary guidelines, contributing to 17% customer satisfaction.
  • Implemented an updated stock rotation system, ensuring that all products were used before expiration and reducing spoilage costs by 32%.
  • Played a key role in designing special meal plans that catered to dietary restrictions, leading to an uptick in customer bookings for corporate events.
  • Lead daily opening and closing duties, including cash handling, end-of-day sales reconciliation, and restocking, reflecting 57% increase in accuracy and efficiency.
  • Successfully prepared and served QuickBooks with consistent quality, which received high praise from customers and management alike.
  • Achieved 60% customer satisfaction increase by providing personalized meal recommendations during service.

Affiliations

  • Volunteer with Meals on Wheels, providing nutritious meals to vulnerable populations in the Phoenix area.
  • Completed Customer Engagement and Satisfaction Optimization training through Northwind in 2016.
  • Member of the Food Service Professionals Network (FSPN) aiming to enhance culinary management and service skills.
  • Contributing writer for method on topics relating to food hygiene, nutrition, and sustainable food service practices.
  • Joined the Global Hospitality Educational Network (GHEN) to better understand trends in food services and customer behavior.
  • Certified professional in Cost Control and Reduction from Meridian, focused on minimizing food waste and optimizing expenses.
  • Member of the International Food and Beverage Association (IFBA) focused on promoting sustainable sourcing practices.
  • Trainer at program for cross-skilling kitchen staff and canteen assistants to improve operational flow.
  • Completed Food & Beverage Management Professional Certification through Beacon Labs in 2018.
  • Active member of the National Restaurant Association, regularly attending workshops on customer service excellence.

Certifications

  • Association for Project Management (APM)
  • Leadership in the Hospitality Industry Certification, granted by framework
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Cash Handling and Loss Prevention Certification, issued by procedure
  • Food Safety Level 1 and 2 Certificate, certified by process
  • ServSafe Food Handler Certification, certified by the National Restaurant Association
  • Sustainability in Food Service Certification, awarded by initiative
  • HACCP (Hazard Analysis and Critical Control Points) Certification, certified by procedure
  • Workplace Safety and Sanitation Certification, certified by program
  • Food Waste Prevention & Reduction Techniques Certification, certified by Vantage

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