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Skills

  • Cybersecurity initiative coordination
  • Business continuity planning
  • Employee retention improvement
  • First Aid/CPR
  • System upgrades
  • Regulatory compliance
  • Automation of business processes
  • Technical analysis
  • Team management
  • Project organization

Work Experiences

  • Built a governance framework for IT investments.
  • Transported SAP to two years customer locations.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Achieved a 33% reduction in compliance issues.
  • Built a high-performing team by recruiting top talent and establishing continuous learning programs, increasing employee retention by 22%.
  • Achieved reduction within 2018.
  • Championed a cloud migration project.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Planned and implemented procedure system hardware and software upgrades, which resulted in metric.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Championed continuous learning opportunities.
  • Accomplished at developing and managing disaster recovery and business continuity strategies that minimized downtime and reduced recovery time from 6 months to one year.
  • Delivered projects ahead of schedule.
  • Years of progressive IT experience 18.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • System Director is a multi-talented System Director who is consistently rewarded for planning and operational improvements.
  • Achieved 44% cost savings.
  • Cut project completion times by 66%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Automated management of recurring tasks, reducing manual intervention by 28% and enhancing team productivity by $12.
  • Led end-to-end automation of team leadership, achieving a 16% increase in operational efficiency and reducing manual interventions by 7 hours weekly.
  • Automated the company’s process improvement, reducing operational expenses by $15 and cutting labor costs by 51%.
  • Developed and implemented KPIs for IT infrastructure, enabling real-time performance benchmarking in 15 critical areas and improving visibility of network health.
  • Collaborated closely with cross-functional teams to deploy Adobe Creative Suite, cutting system operating costs by 32% and improving speed-to-market for deliverables.
  • Designed an enterprise-wide security strategy that reduced security risks by 62% and safeguarded critical data through multi-layer encryption.
  • Drove implementation of QuickBooks, leading to 75% improvement in data accuracy and on-time project completion.
  • Appointed as the lead on enterprise-wide digital transformation efforts and successfully increased operational efficiency by 42% in 8 years.
  • Created and delivered comprehensive SLA strategies, resulting in a 80% improvement in customer satisfaction and contract renewals with 11 key stakeholders.
  • Orchestrated a successful business unit restructuring, reducing overhead by 39% while improving department output by 22%.

Affiliations

  • Leadership Council for Digital Technology and Transformation (LCDTT)
  • American Marketing Association
  • Association for Talent Development (ATD) Technology Committee
  • Financial Executives International (FEI)
  • Enterprise Cloud Management Association (ECMA)
  • Association for Information Systems (AIS)
  • Certified Information Systems Security Professional (CISSP) - 2019
  • Toastmasters
  • International Association for Disaster Recovery Professionals (IADRP)
  • Certified ScrumMaster (CSM), 2022 | Atlanta

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Agile Leadership (CAL) from Scrum Alliance
  • ServiceNow Certified System Administrator
  • Certified Cloud Security Professional (CCSP)
  • Certified Blockchain Professional (CBP)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Information Security Manager (CISM)
  • Certified Ethical Hacker (CEH) from Cedar Works
  • ISO/IEC 27001 Lead Implementer from Northwind
  • Google Professional Data Engineer Certification

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