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Skills

  • Detail-oriented
  • Excellent multi-tasker
  • Employee training
  • Team Leadership
  • Employee engagement and motivation
  • Business Strategy
  • Analytical
  • High-end fashion knowledge
  • Register balancing
  • Customer satisfaction

Work Experiences

  • Oversaw a team of 15 cashiers, ensuring that they exceeded expectations and provided exceptional service to each and every customer.
  • Had planned ahead.
  • Educated customers about promotions to increase sales.
  • Balanced and counted the cashier drawers.
  • Used special actions like discounts to resolve escalated customer disputes.
  • Assisted management in developing and implementing employee improvement strategies to motivate all employees to perform at their best.
  • Kept check-out lanes clean, neat, and well-stocked to give customers a professional impression.
  • Increased customer satisfaction by collaborating with other members of the customer service team to resolve a variety of issues.
  • Used Tableau to create and submit end-of-shift reports.
  • Trained and mentored new cashiers to ensure that they were skilled, efficient, and knowledgeable members of the team.

Summaries

  • Expert
  • Deadline-driven
  • Seasoned
  • Reliable Head Cashier with 6 years of retail sales experience.
  • Service-driven
  • 15 years of Retail experience are ready to be applied to a new role with long-term potential.
  • Specializes in process improvement, with a knack for increasing customer satisfaction.
  • Bringing 5 years of retail experience, including procedure and metric specialty departments, to the table.
  • Innovative
  • At all times, well-organized, professional, and respectful.

Accomplishments

  • Accelerated adoption of digital payment processing systems, leading to a 59% increase in the number of transactions completed per day.
  • Oversaw 9 junior employees.
  • Recognized as 'Employee of the Month' for 13 months, based on leadership in balancing speed and accuracy at checkout, resulting in an 34% enhancement in customer throughput.
  • Contributed to the team success by mentoring 8 junior employees and ensuring their compliance with store policies and excellent customer service standards.
  • Devised a customer loyalty initiative that led to a 53% increase in repeat customers, profiting the business by approximately $7 per quarter.
  • Took charge during high-traffic periods, managing additional registers and ensuring that staff stayed on task, reducing checkout times by 74% during peak hours.
  • Documented and resolved procedure which led to standard.
  • Served as the primary point of contact between frontline staff and management, ensuring seamless communication and coordinated task execution.
  • Proactively identified inefficiencies in checkout operations and implemented procedural changes that reduced wait times by 2%.
  • Introduced a new stocking system to closely monitor inventory levels, reducing stock discrepancies by 79% and improving the order fulfillment time.

Affiliations

  • Certified Retail Operations Professional (CROP)
  • Lions Club
  • National Association of Social Workers
  • Certified Sales and Service Specialist (CSSS) from program
  • American Medical Informatics Association
  • Local Chamber of Commerce Retail Committee
  • Frontline Leadership Certification in Retail from program
  • Member of the Cash Handling Professionals Association (CHPA)
  • Certified Retail Supervisor (CRS) through process
  • Member of Women in Retail Leadership Circle (WIRLC)

Certifications

  • ServSafe
  • Certified Point-of-Sale Specialist (CPOS) - ServiceNow
  • Retail Performance Metrics Certification – Northwind
  • Lean Six Sigma Yellow Belt - Retail Operations Focus
  • Certified Financial Services Professional (CFSP)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Front-End Manager (CFM)
  • Certified Cash Handling Professional (CCHP)

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