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Skills

  • Business Strategy
  • Security monitoring
  • Excellent multi-tasker
  • Verbal/written communication
  • Inventory control
  • TokenWorks Magnetic Card Reader
  • Cheerful and energetic
  • High-end fashion knowledge
  • Display design
  • Computer literate

Work Experiences

  • Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service.
  • Used Tableau to create and submit end-of-shift reports.
  • Managed
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Helped customers by answering their questions and completing their requests.
  • Increased customer satisfaction by collaborating with other members of the customer service team to resolve a variety of issues.
  • Maintained a high level of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Won
  • Assisted customers in locating store locations and making purchases.
  • Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions.

Summaries

  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Expert
  • Accountable Retail Associate with a high level of initiative and ownership.
  • Articulate
  • Prepared to apply 14 years of Retail experience to a new challenging role at Brightline.
  • Customer service and sales professional looking for more responsibilities in a retail setting.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Retail sales and customer service expert with numerous awards.
  • Motivated Head Cashier with a background in retail, fashion merchandising and customer service support.
  • Experienced Front End Supervisor with expertise in method operational procedures, team leadership, and employee training.

Accomplishments

  • Earned “Head Cashier” award for procedure.
  • Instrumental in reducing shrinkage by actively monitoring suspicious transactions and improving loss prevention efforts by 81%, saving the company $3.
  • Collaborated with team of 12 in the development of category.
  • Led a quarterly internal audit of cash drawer systems, revealing inconsistencies that, once resolved, resulted in a 45% boost in register accuracy.
  • Led register operations during holiday seasons, ensuring a smooth checkout process with consistently excellent customer feedback and zero discrepancies.
  • Proactively identified inefficiencies in checkout operations and implemented procedural changes that reduced wait times by 2%.
  • Developed a revised procedure for handling vouchers and gift certificates, resulting in a 39% increase in redemption accuracy and a faster checkout process.
  • Managed customer returns and exchanges efficiently, decreasing time spent on returns by 2% and maintaining positive customer service feedback scores.
  • Took charge during high-traffic periods, managing additional registers and ensuring that staff stayed on task, reducing checkout times by 74% during peak hours.
  • Facilitated communications between warehouse and frontline staff, ensuring accurate stock levels at all times and reducing wait time for stock replenishments by 8 minutes.

Affiliations

  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Workplace Safety and Health Council (Retail) Affiliation
  • International Association for Professional Cash Handling (IAPCH)
  • Certified Customer Service Professional (CCSP) through system
  • Retail Banking Certification from category
  • Association for Supply Chain Management (APICS)
  • Elected Team Leader for Regional Retail Professionals Association (RRPA)
  • Association of Retail Compliance Professionals (ARCP)

Certifications

  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Point-of-Sale Specialist (CPOS) - ServiceNow
  • Cisco Certified Network Associate (CCNA)
  • Certified Inventory Control Specialist (CICS)
  • Certified Balanced Scorecard Professional (BSP) - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Foundations of Retail Management Certification - Lakeside Partners

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