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Skills

  • MS Office
  • Customer service
  • Administrative support
  • HRIS technologies
  • Business Administration
  • Finance
  • CCTV
  • Organization
  • Supervision
  • Staff presentations

Work Experiences

  • Aligned talent development with company growth goals.
  • Kept track of training costs in order to stay within the training budget.
  • Led training sessions on benefits, FMLA, and CFRA, as well as new employee orientation and performance evaluations.
  • Achieved a 69% improvement in employee satisfaction.
  • Oversaw the incentive and motivational programs for team leaders.
  • Led trainings for up to 5 employees on a weekly basis.
  • Examined each department's training requirements and created new training programs based on the information gathered.
  • Devised effective training objectives, course content, and all supporting materials.
  • Achieved a 68% improvement in skill proficiency.
  • Used role playing, simulations, and team exercises to convey training information.

Summaries

  • Looking for a Workforce Development Manager position in the Human Resources vertical sector right now.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Expert in system with a strong aptitude for coordinated and launched.
  • Hardworking and disciplined leader with advanced conflict resolution skills, excellent organizational skills, and a proactive attitude.
  • Developing exceptional client relations and quality assurance abilities.
  • Strong technical skills and experience in client relations.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Motivating leader who has built and managed framework teams in the past.
  • Project management in framework settings and team leadership in stakeholder engagement settings.

Accomplishments

  • Collaborated with cross-functional teams to launch a Human Resources apprenticeship program, resulting in 8 new hires and improving talent acquisition timelines by 85%.
  • Conducted detailed workforce analysis to predict future hiring needs, enabling a 34% improvement in staffing efficiency during peak operational periods.
  • Implemented a data-driven workforce forecasting tool that allowed for a 75% reduction in talent gaps over 13 quarters.
  • Oversaw the integration of external learning platforms with internal HR systems, leading to a 57% improve in user accessibility and engagement.
  • Partnered with Vantage to provide Scrum Master training, resulting in 18 employees earning credentials and contributing to improved team productivity by 35%.
  • Led a workforce data analysis project which identified skill gaps and resulted in the reallocation of resources, improving operational efficiency by 67%.
  • Reduced upskilling costs by 72% through the negotiation of partnerships with third-party vendors delivering industry-specific certifications.
  • Coordinated job shadowing across different departments, enhancing interdepartmental collaboration and upskilling 2 employees within the past year.
  • Secured key partnerships with local government agencies to fund Human Resources-specific retraining programs, securing $13 in additional resources for workforce education.
  • Facilitated a series of leadership workshops, which led to the promotion of 72% of participants into leadership roles within one year.

Affiliations

  • Attendee, Future of Workforce Analytics and Talent Management Conference, 2016
  • Contributing Author, Journal of Employment and Workforce Development
  • Advisory Board Member, Local Apprenticeship Program in Human Resources
  • Chair, Task Force on Workforce Metrics, Boston
  • Fellow, National Forum on Workforce Performance Metrics
  • Certified in Adobe Creative Suite, Talent Management Platform Solutions
  • Host, Quarterly Apprenticeship Program Educational Webinar Series, 2017
  • Participant, Job Retention Strategy Roundtable, 2018
  • Member, Digital Workforce Training Technologies Group
  • Member, International Association for Continuing Education and Training (IACET)

Certifications

  • Agile Certified Practitioner (PMI-ACP)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • The Myers-Briggs Type Indicator (MBTI) Certification
  • Certified Diversity Recruiter (CDR)
  • Certified Employment Support Professional (ESP)
  • Lean Six Sigma Green Belt Certification
  • Certified Professional in Learning and Performance (CPLP)
  • Association for Talent Development (ATD) Master Trainer Program

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