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Skills

  • Project organization
  • Onboarding and training program development
  • Conflict resolution strategies
  • Customer service
  • Resilience in Crisis Situations
  • Team building
  • Process improvement
  • Relationship development
  • Team management
  • Data-driven decision making

Work Experiences

  • Collaborated with the Dean of Students.
  • Oversaw the delivery of category project by process team, which resulted in framework.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Increased the effectiveness of department personnel by conferring with Residence Life Coordinators to rebalance classes, increase resource utilization, and integrate new technology.
  • Consistently detected policy violations.
  • Collaborated closely with campus security to implement enhanced safety protocols, reducing incident reports by 66% over the academic year.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Collaborated with the Dean of Students to address resident behavioral issues, resulting in successful resolution of 70% of major code of conduct violations.
  • Addressed team concerns.
  • Contributed to 24% improvement in housing surveys.

Summaries

  • Conducted regular staff meetings.
  • Addressed staff concerns.
  • Residence Life Coordinator with 10 years of successful workflow optimization and stakeholder engagement experience.
  • Costs were consistently reduced while profits were increased.
  • During her 8-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Award-winning Residence Life Coordinator.
  • Award-winning Residence Life Coordinator recognized for fostering diversity, equity, and inclusion through impactful training workshops achieving 31% satisfaction.
  • Conducted workshops attended by 4 residents.
  • Adept at coordinating 9 social and educational programs.
  • Decreased residence hall conflicts by 25%.

Accomplishments

  • Facilitated town hall meetings between residential life leadership and student residents, addressing and resolving 14 issues raised by the community.
  • Presented findings on student engagement and residential life outcomes at process, contributing best practices to professionals across campus housing departments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 16 in the development of framework.
  • Facilitated cultural competence seminars, increasing RA awareness of diversity-related issues and improving resident inclusivity by 27%.
  • Resolved conflicts efficiently using negotiation techniques, reducing the escalation of resident disputes by 78%.
  • Designed peer mediation workshops that led to a 76% increase in student-led resolution of minor disputes in residence halls.
  • Identified key training needs for Resident Assistants and developed tailored training sessions focused on leadership and crisis response skills.
  • Mitigated student crises by coordinating with on-campus support services, achieving 49% success in resolving housing-related conflicts through intervention.
  • Improved coordination of residence hall opening/closing processes, ensuring smooth transitions for 9 residents while maintaining policy adherence.

Affiliations

  • Lead with Love: Leadership Skills Development Group
  • Association for Supply Chain Management (APICS)
  • Community Service Volunteers – Northwind
  • National Residence Hall Honorary (NRHH)
  • National Resilience Institute (NRI)
  • American Association of University Women (AAUW)
  • Project Management Institute
  • Association of College and University Housing Officers-International (ACUHO-I)
  • Conflict Resolution Network - Certification in Mediation from procedure
  • Society for Human Resource Management (SHRM)

Certifications

  • Collaboration and Teamwork in Residence Life Certification
  • Certified Campus Housing Professional (ACUHO-I)
  • Cisco Certified Network Associate (CCNA)
  • Certified Budget Management Professional (CBMP) in Higher Education
  • Certified Crisis Intervention Specialist (CCIS) - Vantage, 2023
  • Certified Higher Education Manager (CHEM), Northwind
  • Basic Life Support (BLS) Certification, Northwind, 2020
  • Certified Student Conduct Administrator (ASCA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Student Affairs Educator (NASPA)

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