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Skills

  • Team building
  • First Aid/CPR
  • Client consultation and follow-ups
  • Customer relationship management (CRM) software
  • Business operations
  • Relationship development
  • Project organization
  • Operational improvement
  • Managing repairs
  • Award-winning customer service

Work Experiences

  • Consistently exceeded monthly sales goals by 85% by recommending high-quality, tailored optical solutions to clients.
  • Achieved a 72% increase in customer satisfaction.
  • Oversaw the delivery of category project by standard team, which resulted in system.
  • Collaborated with ophthalmologists and optometrists.
  • Achieved a 74% reduction in stock discrepancies.
  • Achieved a reduction of 21% in lead times.
  • Achieved results within several months.
  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Achieved 55% increase in sales.
  • Achieved Top Performer for providing the most corrective eyewear solutions meeting both aesthetic and functional needs in 2017.

Summaries

  • Achieved consistently high satisfaction ratings in 2016.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Award-winning Optical Dispenser recognized for delivering high-quality, customized eyewear solutions that balance both aesthetic and functional needs.
  • Excellent communication and problem-solving abilities.
  • In a busy office setting, successful at building loyal customer relationships, meeting unique needs, and managing dynamic requirements.
  • Achieved consistent revenue growth.
  • Accomplished Optical Dispenser.
  • Optical Dispenser is a multi-talented Optical Dispenser who is consistently rewarded for planning and operational improvements.
  • Adept at processing insurance claims efficiently.
  • Working well with Optical Dispensers to serve patients and provide expert eye care is a consistent history.

Accomplishments

  • Increased product warranties and insurance add-ons sales by $8 within 6 months, helping to generate higher profitability.
  • Collaborated with an optometrist team to streamline patient flow, cutting average wait time by 16%.
  • Collaborated with team of 10 in the development of category.
  • Repaired complex eyewear adjustments leading to a 27% decrease in return visits for readjustment services.
  • Decreased repair turnaround time by 40% through process optimization of in-shop repairs and maintenance.
  • Played a key role in achieving a 77% increase in customer retention through outstanding post-dispense follow-ups.
  • Collaborated with management in rolling out new store layout initiatives, enhancing product visibility resulting in a 83% sales uplift.
  • Increased store sales of anti-reflective and blue light-blocking lenses by 41% through effective consultative sales techniques.
  • Advised customers on appropriate eyewear adjustments, resulting in a 23% improvement in first-visit satisfaction.
  • Managed corrective glasses and contact lens orders, ensuring prescription accuracy with a 55% error reduction rate.

Affiliations

  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Toastmasters
  • American Society of Ophthalmic Administrators (ASOA)
  • Trainee Optical Professionals Program Chicago - ITIL
  • Opticians Association of America (OAA)
  • Lions Club
  • National Retail Federation (NRF) - Optical Sector
  • Council on Optometric Practitioner Education (COPE)

Certifications

  • Certified Senior Optical Technician (CSOT) from ABO-NCLE
  • Certified Business Analysis Professional (CBAP)
  • Retail Management Certification by National Retail Federation (NRF)
  • Certified Optical Dispenser (COD)
  • E-Commerce Optical Sales Specialist Certification
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Ophthalmic Dispensing Certified Trainer
  • ServSafe
  • Eyewear Design & Fitting Certification by Summit Group

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