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Skills

  • Customer and client relations
  • Accounting familiarity
  • Multi-line phone proficiency
  • Writing reports
  • 3 WPM typing speed
  • Appointment setting
  • Paperwork drafting
  • Customer relations and communications
  • Business correspondence
  • Resource Allocation Optimization

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Completed special projects on time and on budget, exceeding the goals of both the framework department and the organization as a whole.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Wrote business documents such as process, procedure, and standard that were clear and professional.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 13% reduction in the company's travel expenses.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Wrote extremely precise internal and external letters and memos.
  • Used data analysis and strategic planning to quickly resolve procedure issues, effectively reducing customer complaints by 16%.

Summaries

  • Prepared to bring 16 years of experience to Harbor & Co. And take on a new and challenging role.
  • Jira expert with exceptional performance reporting and typing abilities.
  • Extensive data collection and extraction experience.
  • Principal Administrative Aide who is motivated and has a good understanding of system processes, customer relations, and multi-line phone systems.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as category and metric.
  • For program, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Principal Administrative Aide delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 17 years of service.
  • Precise and well-organized, with a thorough understanding of framework offices and Workday applications.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.

Accomplishments

  • Reduced contract processing time by 84% by merging and automating administrative workflows using Workday.
  • Monitored office expenses and negotiated vendor contracts, reducing supply costs by $2 per year.
  • Led the coordination of internal communications during a system-wide HR upgrade, resulting in a 69% reduction in onboarding cycle times.
  • Created tracking systems to streamline data entry processes, increasing overall accuracy by 45%.
  • Achieved an overall reduction in onboarding cycle time by 44% through the development of a streamlined process in collaboration with HR.
  • Led initiatives to shift all departmental documentation from physical to digital formats, boosting productivity by 72% and improving searchability.
  • Implemented cloud-based project management tools, reducing back-office workload by 33% and improving document accessibility.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted risk assessments for office operational procedures, mitigating potential compliance risks and reducing errors by 24%.
  • Initiated the usage of Asana across departments, decreasing common communication delays and increasing collaboration efficiency by 36%.

Affiliations

  • American Society of Safety Professionals
  • Jaycees
  • National Association of Professional Organizers (NAPO)
  • National Business Education Association (NBEA)
  • National Association of Social Workers
  • International Association of Administrative Professionals (IAAP)
  • Oracle Certified Administrative Professional in Cloud Solutions
  • Society of Government Meeting Professionals (SGMP)
  • International Association of Administrative Professionals
  • Lions Club

Certifications

  • CompTIA Network+
  • CompTIA Security+
  • Certificate of Cloud Essentials for Office Professionals
  • Certified Meeting Professional (CMP) - program
  • SHRM Certified Professional (SHRM-CP)
  • Certified Compliance Professional (CCP), Health Ethics Trust
  • Certified Professional in Municipal Administration (CPMA), Northwind
  • Certified in Planning and Inventory Management (CPIM) - APICS
  • Certified in Governance, Risk, and Compliance (CGRC)
  • Certified Public Accountant (CPA)

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