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Skills

  • 3 WPM typing speed
  • Filing and data archiving
  • Documentation and control
  • Executive presentations
  • Sage 50 US
  • Social media knowledge
  • Meeting minutes
  • Business correspondence
  • Paperwork drafting
  • Office management

Work Experiences

  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $10.
  • Improved customer service ratings by 5% by training 10 new employees on proper phone handling techniques.
  • Wrote business documents such as process, procedure, and standard that were clear and professional.
  • Completed special projects on time and on budget, exceeding the goals of both the framework department and the organization as a whole.
  • Accelerated onboarding by 77%.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Created new filing and organizational procedures that helped the company save $11 per two years in labor costs.

Summaries

  • Expert at multitasking in a fast-paced environment.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • With 8 years of experience as Principal Administrative Aide in Columbus, I am organized and hardworking.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Principal Administrative Aide with 5 years of experience assisting with initiative program coordination and implementation.
  • Principal Administrative Aide is a dependable and enthusiastic Principal Administrative Aide with 3 years of front desk management experience.
  • Customer service and conflict resolution skills are excellent.
  • Committed to high-quality organization and office management, as well as problem-solving skills.

Accomplishments

  • Conducted risk assessments for office operational procedures, mitigating potential compliance risks and reducing errors by 24%.
  • Reduced contract processing time by 84% by merging and automating administrative workflows using Workday.
  • Achieved an overall reduction in onboarding cycle time by 44% through the development of a streamlined process in collaboration with HR.
  • Facilitated the migration to an updated scheduling system which increased productivity and reduced calendar conflicts by 46%.
  • Played a key role in rolling out a new timekeeping system, successfully reducing payroll discrepancies by 32% and ensuring timely submissions.
  • Generated office expense reports and conducted detailed analysis, identifying budgetary inefficiencies and achieving $9 in annual savings.
  • Led inter-departmental task forces to address operational inefficiencies, cutting project lead times by 24%.
  • Created tracking systems to streamline data entry processes, increasing overall accuracy by 45%.
  • Drafted executive-level reports with 55% error-free accuracy, supporting improved departmental decision-making.
  • Led initiatives to shift all departmental documentation from physical to digital formats, boosting productivity by 72% and improving searchability.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Business Education Association (NBEA)
  • Purchasing Management Association Raleigh
  • Certified Administrative Professional (CAP) Program
  • Association of Information Technology Professionals
  • Project Management Institute
  • International Association of Administrative Professionals
  • Microsoft Certified: Power Platform Fundamentals
  • National Contract Management Association (NCMA)
  • Executive Assistants Network

Certifications

  • HR Generalist Certification - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Six Sigma Green Belt Certification
  • Certified Data Entry Professional (CDEP)
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • QuickBooks Certified User
  • Certified Relationship Manager (CRM) - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)

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