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Skills

  • Sales management
  • Communications
  • Search engine marketing
  • CRM System Utilization
  • NetSuite ERP
  • Search Engine Optimization (SEO)
  • Competitive market analysis
  • Customer retention analysis
  • Online marketing
  • Supervision

Work Experiences

  • Achieved a 57% improvement in customer retention.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Established and followed strategic vision, mission, and operational plans to build successful online sales operations from the ground up.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results over 6 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed and presented weekly sales data to senior executives, enabling data-driven decisions that grew revenue by 74%.
  • Analyzed customer behavior data.
  • Diagnosed and resolved technical issues to make the online order process easier for customers.
  • Oversaw the delivery of metric project by system team, which resulted in process.

Summaries

  • Motivated Online Sales Associate looking to acquire a Online Sales Associate opportunity that will leverage my demonstrated history of quality repair work.
  • Achieved results within several months.
  • Achieved 70% conversion rate improvements across campaigns.
  • Collaborated on inventory management strategies, contributing to a proactive approach that minimized stockouts and improved sales trends by 13%.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of stakeholder engagement and cross-functional collaboration as well as process improvement training.
  • Achieved customer satisfaction.
  • Contributed to a 51% annual increase in online revenue for Brightline.
  • Boosted customer lifetime value.
  • Consistently overachieved sales targets.

Accomplishments

  • Led a cross-functional team to revamp the checkout process, reducing cart abandonment by 34% and improving sales.
  • Delivered customer satisfaction initiatives that resulted in a 84% increase in positive reviews over 6 months.
  • Implemented live chat assistance on the website, increasing customer engagement by 82% and boosting sales conversions.
  • Assisted in enhancing the product return process, decreasing return rate by 59% while maintaining customer satisfaction.
  • Implemented A/B testing for promotional emails, leading to a 26% higher conversion rate and 48% increase in sales.
  • Trained a team of 10 new online sales associates, improving onboarding efficiency and driving 56% sales growth.
  • Led the creation of email content using A/B tests, resulting in a 67% improvement in open rates.
  • Reduced operational costs by 44% through optimizing the order fulfillment process within Adobe Creative Suite.
  • Developed and launched 7 new product landing pages, increasing page visits by 47% and driving conversions.
  • Created and managed digital content for Tableau, boosting user engagement by 21% within one year.

Affiliations

  • eCommerceFuel Community
  • BigCommerce Certified Partner
  • eBay Seller Hub Power User Program
  • Magento Association Member
  • Email Marketing Professionals Group Member
  • American Society of Safety Professionals
  • Microsoft Advertising Learning Lab Community
  • E-commerce Service Providers Association (ESPA) Member
  • Facebook Certified Creative Strategy Professional
  • Online Sellers Network (OSN) Active Member

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • HubSpot Inbound Marketing Certification
  • Facebook Blueprint Certification
  • American Management Association (AMA) Advanced Sales Training
  • Certified Sales Executive (CSE)
  • LinkedIn Learning: Online Sales Strategies
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Klaviyo Product Certification
  • Twitter Flight School Video Ad Badge

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