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Skills

  • Vendor management
  • Performance improvement
  • Client account management
  • Staff development and training
  • Business Development
  • Budgeting
  • Exceptional interpersonal communication
  • Efficient multi-tasker
  • Goal attainment
  • Time management and prioritization

Work Experiences

  • Supervising the cleaning and maintenance of all equipment and facilities, as well as ensuring compliance with all health and safety regulations
  • Established, enforced, and optimized internal policies for areas such as category and standard to maintain business agility and responsiveness to dynamic market demands.
  • Coordinated and managed the performance of process and initiative employees in order to increase customer satisfaction, operational efficiency, and profit margins.
  • Assisted in the growth of the company.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Devised and implemented effective marketing strategies that increased the store's ranking by 12 positions.
  • Develop marketing strategies and implement advertising/promotional campaigns to increase business opportunities.
  • Continued to work in the administrative office.
  • Was in charge of weekly payroll management and submission.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Maintain efficient and smooth Customer Service operations by providing effective leadership and team management at all levels.
  • Professional goal-oriented manager with a track record of Customer Service success.
  • General Manager is a dependable and motivated General Manager who takes an independent approach to dealing with high-volume customer loads.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Skilled General Manager with solid experience managing all levels of multiple projects, including budgeting and administration.
  • Helping wait staff with drinks and food orders is second nature to me.
  • Top-producing salesperson and industry expert in Customer Service.
  • Knowledgable in a variety of design and testing methodologies.
  • Overseeing and directing over 8 employees as well as greeting and assisting over 13 customers per day.

Accomplishments

  • Reduced inventory holding costs by 66% while maintaining optimal product availability through an improved inventory management system.
  • Reduced project delivery times by 18% through the re-engineering of workflows and implementation of lean management techniques.
  • Spearheaded company-wide employee engagement initiatives, resulting in a 41% improvement in staff retention over 2019.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Liaised with cross-functional teams to align project deliverables, cutting project delays by 34% across 2015.
  • Developed customer success programs that increased client satisfaction scores by 51% and reduced churn by 8%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Engaged with high-level stakeholders to secure a $17 investment for a new business unit, exceeding revenue targets by 28%.
  • Revamped vendor management strategies, leading to better negotiating terms and a 48% reduction in supply costs.
  • Formulated strategic alliances with 9 international vendors, resulting in a 42% increase in sourcing capabilities.

Affiliations

  • Chartered Management Institute (CMI)
  • Association for Talent Development (ATD)
  • Jaycees
  • Association of Procurement & Supply Chain Managers (APSCM)
  • Business Process Management Institute (BPMI)
  • Association of Information Technology Professionals
  • Council of Supply Chain Management Professionals (CSCMP)
  • Lions Club
  • World Business Academy – Member
  • Society for Human Resource Management (SHRM) Member

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Corporate Communications Professional – Meridian
  • Inventory Management Certification - Harbor & Co.
  • Certified in Change Management – Prosci
  • Finance for Executives – program
  • Lean Six Sigma Green Belt Certification – Summit Group
  • Revenue Optimization Certification – Lakeside Partners
  • Professional Certificate in Executive Coaching – Cedar Works
  • Certified Professional in Business Process Management - Ironclad Systems
  • Certified Professional in Talent Development (CPTD) - procedure

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