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Skills

  • Cleanliness
  • Currency sorting
  • Payment collection
  • Product restocking
  • Customer service excellence
  • Multi-tasking ability
  • ServSafe
  • Coupons and gift cards
  • Product and service sales
  • Problem resolution

Work Experiences

  • Identified customer needs, assisted with selection, and promptly served items to ensure a positive guest experience.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Kept the product displays clean and appealing to entice customers to buy.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Prepared sandwiches, soups, salads, and beverages on the grill, microwave, and steam tables to promote fresh and high-quality products.
  • Served the needs of more than 4 customers in a busy initiative environment.
  • Cleaned and cleared dishes to keep the dining room and outdoor seating areas clean and tidy for guests.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Prepared food in batches using standard recipes.

Summaries

  • Cafe Clerk with 9 years of service industry experience.
  • Dedicated Cafe Clerk with 6 years of customer payment collection experience.
  • Customer service and food and beverage experience is a plus for this accommodating Café Clerk.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • To uphold company standards, provides safe and clean working conditions as well as attractive product displays.
  • Takes orders, fills special requests, prepares food, and performance reporting with ease.
  • Cafe Clerk with 2 years of successful client relations and project management experience.
  • Friendly cashier with over 17 years in the retail industry.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Customer service and category POS software training.

Accomplishments

  • Collaborated with team of 15 in the development of standard.
  • Promoted and upsold seasonal specialties, contributing to a 25% sales growth over a 6 months benchmark.
  • Coordinated special event orders and deliveries, ensuring timely arrivals and successful completion of catering events with 22% client satisfaction.
  • Documented and resolved metric which led to initiative.
  • Trained and onboarded new team members, fostering a collaborative work environment that decreased employee turnover by 25%.
  • Identified high-demand trends and collaborated with kitchen staff to meet customer needs, resulting in higher sales of Asana by 75%.
  • Expanded social media engagement by 32% through targeted marketing campaigns, increasing online orders.
  • Applied data-driven insights from customer feedback surveys to improve food quality and presentation, driving a 22% NPS score increase.
  • Wrapped and presented food orders in adherence to customer dietary preferences, maintaining a 79% accuracy rate in custom orders.
  • Processed daily cash deposits worth up to 10, ensuring 100% accuracy in financial reporting.

Affiliations

  • American Medical Informatics Association
  • International Food Truck and Cafe Entrepreneurs Network
  • Specialty Coffee Association
  • Customer Service Institute of America
  • American Society of Safety Professionals
  • Association for Talent Development (ATD) – Focus on customer service training
  • Toastmasters
  • Local Artisanal and Organic Coffee Group
  • American Culinary Federation
  • Service Industry Professionals of Austin

Certifications

  • Certified Public Accountant (CPA)
  • Professional Barista Skills Certification
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Hospitality and Beverage Specialist
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Food Safety Manager Certification (in accordance with Colorado regulations)
  • Salesforce
  • ServSafe Food Handler Certification

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