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Skills

  • Cross-functional team leadership
  • Product knowledge
  • Standard equipment
  • In-store event promotion
  • Business Development
  • Contract auditing
  • MS Office
  • Interior and exterior displays
  • Operations management
  • CRM Systems

Work Experiences

  • Analyzed promotional performance through customer data insights, enhancing future campaigns and improving sales by 16% during promotional periods.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 58% reduction in stockout frequency.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Improved the overall appearance of the store by paying close attention to product and display placement.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Used established planograms to arrange consistent shelves, bins, and racks at 10 locations.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Check in with the merchandisers team to ensure that they are getting products from the stockroom to the floor, assisting with how the products are displayed in the store, and working to create eye-catching displays every day.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer-focused Sales Representative with 12 years of experience solving problems for clients.
  • Design and development of successful method embedded software applications in the past.
  • Within Miscellaneous, senior Merchandising Coordinator and outstanding performer in workflow optimization and budget management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Merchandising Coordinator with 15 years of successful strategic planning and process improvement experience.
  • Quick-to-learn and creative, with a knack for overcoming obstacles.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved 25% increase in same-store sales.

Accomplishments

  • Led market analysis efforts, adjusting seasonal product assortments which decreased overstock by 38% and stockout issues by 28%
  • Developed and executed a new store layout strategy that reduced employee restocking time by 48% and boosted customer satisfaction by 64%.
  • Conducted SKU-level sales analysis, eliminating underperforming items from the inventory and decreasing markdown rates by 28%.
  • Collaborated with team of 7 in the development of category.
  • Worked alongside marketing teams to co-develop in-store promotions, leading to a significant lift of 58% in campaign revenue.
  • Orchestrated the successful installation of holiday displays, contributing to a sales increase of 22% during peak shopping season.
  • Led the launch of a new point-of-purchase (POP) display strategy that led to a 56% increase in impulse buys.
  • Implemented planogram optimization strategies that improved key product visibility, increasing sales of high-margin items by 65%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced store performance benchmarking and review processes, resulting in increased efficiency and reduced labor costs by 80%.

Affiliations

  • Professional Retail Store Maintenance Association (PRSM)
  • Member, Merchandising & Product Management Professionals Network
  • International Association of Administrative Professionals
  • Affiliate Member, Global Retail Marketing Association (GRMA)
  • Retail Design Institute (RDI) Membership
  • Participant at International Retail Design Conference (IRDC)
  • Member of the Professional Association of Visual Designers (PAVD)
  • Rotary International
  • American Marketing Association
  • Member of Point of Purchase Advertising International (POPAI)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Product Management for E-commerce Certification by Salesforce
  • Certified Retail Analyst (CRA) by Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Shopify Certified Store Manager
  • Certified in Retail Operations Management (CROM)
  • Certified Visual Merchandiser (CVM) from Vantage
  • Apple Certified Associate (ACA)
  • Certified Category Manager (CCM) - by metric

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