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Skills

  • Salesforce proficiency
  • Conflict resolution
  • Credit card transactions
  • Product and service knowledge
  • MS Office Suite
  • Personable
  • Fluent in Spanish
  • Upselling techniques
  • Cross-functional team collaboration
  • Client relations strength

Work Experiences

  • Calculated accurate sales prices for purchase transactions.
  • Helped customers with complaints about the store and products.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Was in charge of all tasks delegated to me, including stakeholder engagement and project management.
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Am responsible for filling out paperwork and organizing computer-based data.
  • Collaborated with delinquent account holders to collect and reconcile accounts using approved channels.
  • Solved
  • Identified
  • Expressed gratitude for the business and invited and encouraged customers to return.

Summaries

  • Reliable and punctual Sales Associate with a strong work ethic and over 7 years of retail experience.
  • Strong technical skills and experience in data analysis.
  • Strategic thinker with expertise in performance reporting.
  • Communicative and team-oriented, with HubSpot expertise.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Articulate
  • Versatile
  • Looking forward to taking on a new challenge with a successful team.
  • Ambitious

Accomplishments

  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Successfully launched targeted campaigns with the marketing team, driving customer engagement up by 45% and increasing account revenue by $8 within 18 months.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Developed tailored account management strategies for 7 high-value clients, leading to a 38% increase in contract renewals by the end of 2015.
  • Achieved status as one of 14 top sales performers in the region comprised of 4 stores.
  • Facilitated customer feedback sessions and aligned product enhancements with client needs, improving NPS ratings from initiative to program within the past year.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Reduced customer support ticket volume by 33% through process automation and customer self-service resource development in QuickBooks systems.

Affiliations

  • Certifications in Market & Competitive Analysis Tools, Adobe Creative Suite, achieved in 2019
  • Professional Affiliation with Digital Sales Institute, specialized workshops attended in 2016
  • Alumni, Customer Success Mastermind Workshops for SaaS Professionals, completed in 2018
  • Active participant in quarterly workshops hosted by Account Management Excellence Forum (AMEF) since 2016
  • Completed Advanced Sales Cycle Optimization Course, method in 2020
  • Graduate, Leadership in Account Management Development Program at method, 2020
  • Salesforce Certified Administrator (SCA) since 2016, with focus on CRM improvement and usage
  • Contributor to Customer Success Innovation Lab, articles published in 2023 focused on churn reduction
  • Member, Association for Talent Development (ATD) with focus on customer training programs
  • Active contributor to monthly roundtables hosted by Association of Customer Success Professionals (ACSP)

Certifications

  • Google Certified Professional Cloud Architect
  • Customer Relationship Management (CRM) Practitioner Certification — 2020
  • Certified Digital Sales Professional — SAP, 2021
  • Microsoft Office Specialist (MOS) - Excel Expert 2023
  • Google Analytics Individual Qualification (GAIQ) - 2015
  • Certified Churn Reduction Specialist — Cedar Works, 2021
  • Advanced Certificate in Business Accounting
  • Certified B2B Account Management Professional — 2018
  • Certified Key Account Manager (KAM) - Meridian
  • American Academy of Financial Management (AAFM)

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