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Skills

  • Quantitative and qualitative research
  • Organization
  • Advanced MS Excel (Pivot Tables, VLOOKUP, etc.)
  • Cross-functional team collaboration
  • Client Retention Strategies
  • Customer service
  • Presentation delivery to senior leadership
  • Budgeting and Cost Management
  • Budgets
  • Customer feedback program creation

Work Experiences

  • Assisted in developing a customer feedback program that improved overall satisfaction rates by 26% within the first one year.
  • Oversaw the delivery of framework project by standard team, which resulted in category.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved 23% on-time completion rates.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed client performance metrics resulting in a 83% improvement in operational efficiency over a 6 months.
  • Used on-site observation and personal interviews to identify individual employee strengths.
  • Analyzed business performance data for 7 firms and identified key growth areas, driving category results.
  • Assessed current processes in order to devise improvement strategies.
  • Achieved a 11% improvement in delivery times.

Summaries

  • Adept at leading cost-benefit analyses.
  • Collaborated on projects to deliver impactful business strategies.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Adept at collating and analyzing client performance insights.
  • Contributed to 15 initiatives.
  • Junior Business Consultant capable with a track record of improving Miscellaneous operations.
  • Client-driven Junior Business Consultant with demonstrated success in developing and rolling out customer feedback programs that have improved overall client satisfaction by 77% within one year.
  • Adept at market trend analysis.
  • Analytical Junior Business Consultant.

Accomplishments

  • Tracked and analyzed performance metrics for 3 client projects, achieving a 19% improvement in on-time delivery.
  • Analyzed competitor market trends, delivering actionable insights to senior consultants and leading to a 82% improvement in market positioning.
  • Supported the execution of business audits for 18 client firms, identifying potential savings of 27% on operational costs.
  • Recommended process improvements to executive leadership that resulted in operational cost savings of 16% for Cedar Works.
  • Collaborated with team of 16 in the development of initiative.
  • Provided oversight on 18 internal projects, ensuring compliance with program and achieving a 50% success rate.
  • Coordinated communication between multiple stakeholders, streamlining workflows and enhancing team collaboration by 18% at Summit Group.
  • Implemented client satisfaction improvement plans, resulting in a 43% rise in renewal rates within 18 months.
  • Optimized training programs for new hires, decreasing onboarding time by 9 weeks and enhancing overall team productivity by 66%.
  • Improved the use of ERP systems during month-end close processes, leading to time savings of 14 hours per cycle at customer success.

Affiliations

  • Global Business Travel Association (GBTA)
  • Freemason
  • Jaycees
  • American Society of Safety Professionals
  • Young Professionals in Business Consulting (Denver Chapter)
  • Project Management Institute
  • Society for Human Resource Management (SHRM) - the Midwest Chapter
  • Association for Information Systems (AIS)
  • Supply Chain Management Association (the West Coast Chapter)
  • Certifications and Designations: Lean Six Sigma Green Belt - program

Certifications

  • Salesforce
  • Certified Scrum Product Owner (CSPO)
  • Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis
  • Financial Risk Manager (FRM) by Global Association of Risk Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • Professional Certified Marketer (PCM) by the American Marketing Association
  • Certified Six Sigma Black Belt (CSSBB) by ASQ
  • HubSpot Inbound Marketing Certification
  • Harvard Business Analytics Program Certification
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)

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