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Skills

  • Team management
  • Bar terminology expertise
  • Framework equipment
  • Relationship development
  • Stock replenishment
  • First Aid/CPR
  • Upselling techniques
  • Cash register operations
  • Cash handling and reconciliation
  • MS Office

Work Experiences

  • Actively participated in weekly team meetings, contributing actionable ideas on how to further improve customer retention and service flow.
  • Used Workday to record available tables after seating each party.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Achieved a 45% customer satisfaction rating.
  • Collaborated with management to enhance product offerings.
  • Customer questions about hours, seating, and system information were answered by me.
  • Supported the needs of a 13-person wait staff who attended to the specific needs of countless customers on a daily basis for system restaurant with social relevancy and intentionality.
  • Collaborated with management to enhance seasonal product offerings, resulting in Employee of the Year for creativity in 2021.
  • Collected feedback from customers during shifts, providing valuable insights to management that contributed to Excellence Award for customer service excellence in 2024.
  • Balanced cash registers at the end of shifts.

Summaries

  • Accomplished Fountain Worker.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • At procedure restaurant, creative floor leader with 16 years of experience serving 3 dinner guests.
  • Balances server loads, kitchen staff limits, and customer preferences.
  • Adaptable Fountain Worker known for resolving customer complaints quickly.
  • Adept in portion control.
  • Adept at upselling premium toppings.
  • Accomplished Fountain Worker with a history of contributing to product launches and menu updates that increased sales by 53%. Known for processing large volumes of orders quickly and accurately.
  • When directing customers to tables, workflow optimization, data analysis, and project management, be courteous and friendly.
  • Balanced operational duties in a fast-paced environment.

Accomplishments

  • Collaborated with management on layout modifications, improving overall customer flow and reducing wait times by 39%.
  • Worked with the kitchen team to streamline order fulfillment, reducing ticket times by 4 minutes during rush periods.
  • Instrumental in creating new seasonal menu items, increasing customer satisfaction by 20%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully upsold premium products and recommended seasonal items, boosting transactions per customer by 75%.
  • Participated in cross-training efforts, improving overall workflow efficiency and team flexibility.
  • Documented and resolved metric which led to initiative.
  • Maintained a clean and organized work environment, passing all health inspections with a score of 6.
  • Worked effectively with a team of 3 members to handle high-traffic events with average lead times under 16 minutes.
  • Collaborated with marketing team to provide feedback on popular items, increasing their presence in promotions by 26%.

Affiliations

  • American Society of Safety Professionals
  • Lions Club
  • Institute of Food Technologists (IFT)
  • Certified Food and Beverage Executive (CFBE)
  • Certified in Applied Foodservice Sanitation (CFPM)
  • Fast Casual Industry Council
  • Food Service Executives Association
  • International Bartenders Association (IBA)
  • Toastmasters
  • Culinary Institute Alumni Network

Certifications

  • Hygiene in Food Service Certification
  • Salesforce
  • Food And Beverage Management Online Certificate - Brightline
  • Certified Public Accountant (CPA)
  • Upselling Techniques in Hospitality Certificate
  • Certified Frontline Leadership (CFL)
  • Safe Alcohol Sales Certification
  • Customer Service Excellence Certification
  • Certificate in Beverage & Café Management
  • Cross-Training Leadership Certificate

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