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Skills

  • Budgeting and financial oversight
  • Negotiation
  • Human resources best practices
  • CRM and office management software
  • Automation technology integration
  • Event coordination
  • Capital Project Management
  • Capital expenditure forecasting
  • Process improvement
  • Accounts payable and receivable

Work Experiences

  • Aligned building operations with organizational goals.
  • Achieved 100% scores in safety evaluations.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Increased operational efficiency by managing work requests, new orders, pricing, and changes, as well as coordinating logistics to ensure delivery dates were met.
  • Achieved cost savings of $8 annually.
  • Increased revenue by employing highly effective collection techniques while adhering to regulatory compliance guidelines.
  • Increased productivity and oversaw the presidential calendar, which included coordinating itineraries and scheduling meetings.
  • Was in charge of customer service and satisfaction initiatives, and I reported on successful strategies to management.
  • Achieved results over a two years period.
  • Scheduled office equipment maintenance to keep machines running smoothly.

Summaries

  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Project management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Office Manager and administration professional with 13 years of experience supervising a wide range of critical functions in a fast-paced environment.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Director of Building Operations with client relations and quality assurance abilities.
  • Expert in standard with a strong aptitude for implemented and improved.
  • Framework and metric have a proven track record.
  • Data analysis in method settings and stakeholder engagement in strategic planning settings.
  • Recognized for outstanding customer service and teamwork.
  • Strategic thinker with expertise in team leadership.

Accomplishments

  • Achieved a 81% reduction in operational expenses by renegotiating vendor contracts and streamlining service agreements.
  • Facilitated seamless integration of green building technologies, reducing the carbon footprint of 3 properties by 53%.
  • Designed and executed a schedule for 3 facilities that enhanced resource allocation, slashing maintenance time costs by 15%.
  • Planned and oversaw major retrofitting efforts across 7 buildings, integrating energy-efficient lighting systems that reduced power usage by 72%.
  • Led a team of 17 operations staff in successfully executing a portfolio-wide energy audit, identifying $18 in potential savings.
  • Supervised the execution of capital improvement projects worth $8, ensuring all renovations were completed within 18 months and under budget.
  • Optimized tenant onboarding processes, shortening move-in times by 40% and improving tenant satisfaction scores by procedure within the past year.
  • Implemented a tenant feedback loop, increasing tenant retention rates by 25% and significantly reducing vacancy downtime.
  • Modernized physical security protocols, leading to a 49% reduction in incidents across all facilities.
  • Successfully controlled an annual operating budget exceeding $17, reallocating costs to improve resource efficiency without compromising service quality.

Affiliations

  • Member, International Facility Management Association (IFMA), contributing to industry best practices and attending annual leadership development conferences.
  • Attendance at BOMA's Regional Conference on Operational Excellence, learning cutting-edge techniques and technology for optimized property management.
  • Professional Engineering (PE) License, focused on facility management and building systems optimization.
  • Member, Energy Managers Association (EMA), implementing energy-saving solutions leading to quantifiable cost reductions.
  • Collaboration with National Institute of Building Sciences (NIBS), contributing to policy discussions and innovations in facility management standards.
  • Completed Advanced Project Management Certification from Summit Group, enhancing leadership and collaborative skills for large-scale renovations.
  • Member, Council of Large Public Housing Authorities (CLPHA), enhancing knowledge of compliance management for multi-tenant buildings.
  • Attended Professional Development Workshops for Advanced Building Systems held by Beacon Labs, building expertise in building automation and cloud-based solutions.
  • Member, Institute of Real Estate Management (IREM), leveraging knowledge of asset and property management to align building operations with tenant needs.
  • Participant in the Global Real Estate Sustainability Benchmark (GRESB), maintaining high performance standards for commercial properties.

Certifications

  • Certified Manager of Maintenance (CMM) - International Maintenance Institute (IMI)
  • Facility Management Professional (FMP) - International Facility Management Association (IFMA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Fire Protection Specialist (CFPS) - program
  • CompTIA Network+
  • Certified Energy Manager (CEM) – Association of Energy Engineers (AEE)
  • OSHA Safety Certification - Occupational Safety and Health Administration (OSHA)
  • Certified Risk Management Professional (CRMP) - system
  • Certified Building Energy Assessment Professional (BEAP) - ASHRAE

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