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Skills

  • Presentation design
  • Credit and collections
  • Communications
  • Cross-functional team collaboration
  • Policy and procedure modification
  • Staff meeting facilitation
  • Customer service excellence
  • Appointment reminder system implementation
  • Project organization
  • Data entry

Work Experiences

  • Contributed to a 67% increase in collaborative case handling.
  • Intervened between Dental Coordinators during arguments and diffused tense situations using risk assessment and stakeholder engagement.
  • Achieved proficiency within 15 weeks of rollout.
  • Coordinated continuing education courses for clinical staff, contributing to the team receiving OSHA and expanding service offerings.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Coordinated dental teams for efficient scheduling.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of billing, collection, and reporting for an office that generated over $2 per year.
  • Automated the patient recall system, leading to a 78% increase in reappointment rates and improved patient loyalty.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.

Summaries

  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • French and Spanish are both conversational.
  • Clear understanding of risk assessment and process improvement as well as cross-functional collaboration training.
  • Achieved 68% reduction in check-in errors.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • 11 years of expertise in patient record management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved $18 savings annually.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.

Accomplishments

  • Collaborated with team of 14 in the development of framework.
  • Trained new administrative staff in Adobe Creative Suite systems, enhancing front office productivity by 27% within several months.
  • Led cross-functional team meetings that improved cohesive communication between clinical and front office teams by 73%, boosting patient satisfaction.
  • Facilitated interoffice communications between 16 locations, standardizing treatment protocols and improving overall patient care consistency.
  • Organized volunteer dental care initiatives in underprivileged communities, contributing to over 16 hours of donated dental services in 2022.
  • Prepared daily appointment schedules for a team of 13 dental providers, leading to a 24% improvement in patient visit efficiency.
  • Enhanced revenue cycle management strategies by integrating a new electronic claims submission system, reducing claim rejections by 32%.
  • Enhanced patient communication strategies, reducing the number of no-show appointments by 38% using automated reminders.
  • Led initiatives to update office compliance with new dental industry standards, achieving a 63% improvement in audit results.
  • Worked closely with dental labs to secure on-time deliveries of method, leading to a 22% reduction in patient treatment delays.

Affiliations

  • Association for Computing Machinery
  • Member of the Organization for Safety, Asepsis and Prevention (OSAP) for improving dental practice hygiene
  • International Association of Administrative Professionals
  • Patient Experience Institute (PXI) Certification
  • Association for Dental Support Organizations (ADSO)
  • National Association of Dental Plans (NADP)
  • National Dental Association (NDA)
  • Society of Human Resource Management
  • American Association of Healthcare Administrative Management (AAHAM)
  • Association for Supply Chain Management (APICS)

Certifications

  • Salesforce
  • Dental Insurance Coding and Billing Specialist Certification
  • Insurance Verification Specialist Certification
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • CPR and First Aid Certified
  • Certified Medical Reimbursement Specialist (CMRS)
  • CompTIA A+ Technician
  • Certified Professional Coder (CPC)
  • Certified Dental Receptionist (CDR)

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