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Skills

  • Customer service
  • Scheduling
  • Appointment booking software proficiency Adobe Creative Suite
  • Database administration
  • Policy and procedure modification
  • Staff performance evaluations
  • Method equipment
  • Data Management
  • Appointment reminder system implementation
  • Credit and collections

Work Experiences

  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Contributed to the team receiving Scrum Master.
  • Achieved results in less than 5 months.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Restructured installation processes and staff teams, resulting in a 10% increase in productivity.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Coordinated continuing education courses for clinical staff.
  • Analyzed patient demographics.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • With 18 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • French and Spanish are both conversational.
  • Accomplished Dental Coordinator.
  • Recruiting established talent in vendor management and cross-functional collaboration for Dental Coordinator.
  • With over 2 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Highly skilled in cross-functional collaboration terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Accomplished Dental Coordinator with a proven track record of improving clinical workflow efficiency by 50%, increasing patient reappointment rates, and maintaining high standards of HIPAA compliance.
  • Within Miscellaneous, senior Dental Coordinator and outstanding performer in risk assessment and client relations.

Accomplishments

  • Enhanced patient communication strategies, reducing the number of no-show appointments by 38% using automated reminders.
  • Acted as the point of contact for complex case inquiries, reducing referral coordination time by 16 days, improving patient outcomes.
  • Prepared daily appointment schedules for a team of 13 dental providers, leading to a 24% improvement in patient visit efficiency.
  • Successfully negotiated vendor contracts, resulting in a 22% cost reduction for dental materials and supplies in 2023.
  • Designed a new documentation filing system for patient records, reducing retrieval times by 44% and improving HIPAA compliance.
  • Initiated cost analysis for dental supplies, leading to a $215,000 savings annually without compromising the quality of care.
  • Resolved product issue through consumer testing.
  • Facilitated ongoing staff certification in system, enhancing clinic-wide compliance with state and federal dental regulations.
  • Documented and resolved framework which led to program.
  • Directed equipment maintenance schedules to prevent downtime, increasing overall team productivity by 32%, especially during high-volume periods.

Affiliations

  • American Marketing Association
  • Association for Dental Support Organizations (ADSO)
  • Community Health Alliance Dental Outreach Volunteer
  • American Association of Healthcare Administrative Management (AAHAM)
  • National Association of Healthcare Access Management (NAHAM)
  • Society of Human Resource Management
  • Volunteer with Local Columbus Dental Outreach Program
  • International Council of Nurses
  • Toastmasters
  • HIPAA Compliance Certification and Training

Certifications

  • CPR and First Aid Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Healthcare Billing & Coding Specialist (HBCS)
  • Certified Electronic Health Record Specialist (CEHRS)
  • CompTIA Security+
  • Certified Clinical Medical Assistant (CCMA)
  • Radiation Health & Safety Certification (RHS)
  • Certified Specialist in Insurance Billing (CSIB)
  • Health Information Management Certificate

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