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Skills

  • MS Office
  • Operational improvement
  • Discharge planning for breastfeeding
  • Formula Supplementation Reduction
  • Interdisciplinary team coordination
  • Project organization
  • Collaborative care planning
  • Communications
  • Healthcare staff education program
  • Relationship development

Work Experiences

  • Authored articles for the hospital’s online health resource, informing over 8 new parents about evidence-based breastfeeding tips.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Awarded President's Club for outstanding improvements in lactation counseling, based on data-driven metrics.
  • Collaborated with insurance companies.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Microsoft Excel to the past year customer locations.
  • Collaborated with insurance companies to ensure lactation services were reimbursed, increasing access for low-income patients by 23%.
  • Collaborated with pediatricians and OBGYNs.
  • Achieved results in 2015.

Summaries

  • Compassionate Hospital Lactation Counselor with a demonstrated ability to improve breastfeeding success and maternal health outcomes by providing evidence-based counseling and support.
  • Boosted overall infant health outcomes.
  • Contributed to a 24% boost in patient outcomes.
  • Health Educator who is dedicated to promoting individual and community health through education and public awareness.
  • Boosted overall maternal health outcomes.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with interdisciplinary teams to integrate lactation counseling into overall patient care, improving breastfeeding outcomes for 13 families annually.
  • Achieved a 17% reduction in infant readmissions.
  • Hospital Lactation Counselor is certified.
  • Increases awareness through public speaking events, workshops, and training seminars, as well as networking with industry leaders to find new resources.

Accomplishments

  • Coordinated with outpatient lactation consultants to ensure a smooth postpartum discharge-to-home process, raising post-discharge breastfeeding continuation rates by 26%.
  • Assisted in a hospital-wide initiative to implement lactation-friendly policies, achieving Baby-Friendly USA certification in 2019.
  • Trained postpartum nurses on the benefits of skin-to-skin contact and early breastfeeding, contributing to a 47% uptick in breastfeeding initiation within the first hour after birth.
  • Leveraged collaborations with nurse practitioners, resulting in the successful establishment of a breastfeeding-focused maternal care model that decreased infant readmission rates by 30%.
  • Integrated lactation assessments into routine postpartum visits, increasing breastfeeding persistence rates by 65% at the 6-month mark.
  • Resolved product issue through consumer testing.
  • Created resource materials and instructional guides for nursing staff to increase breastfeeding initiation rates by 30%.
  • Collaborated with pediatricians, dietitians, and healthcare team members to address complex breastfeeding issues, reducing discharge time for new mothers by 55%.
  • Authored breastfeeding FAQs and guides published on the hospital's website, contributing to a 75% rise in online resource engagement from postnatal patients.
  • Initiated and maintained a telephone helpline for breastfeeding mothers, increasing overall patient satisfaction rates by 72%.

Affiliations

  • Committee for World Breastfeeding Week Boston
  • Certified Lactation Counselor (CLC) through the Academy of Lactation Policy & Practice
  • American Academy of Pediatrics (AAP) Section on Breastfeeding
  • Academy of Lactation Policy and Practice (ALPP)
  • Perinatal Quality Collaborative North Carolina
  • Doula Breastfeeding Network Membership
  • La Leche League International (LLLI)
  • International Lactation Consultant Association (ILCA)
  • National Perinatal Association
  • Perinatal Mental Health Alliance for People of Color (PMHAPOC) 2015

Certifications

  • Certified Childbirth and Postpartum Professional (CCPP) - Harbor & Co.
  • Certified Childbirth Educator (CCE) - initiative
  • Perinatal Grief Support Certification - initiative
  • Trauma-Informed Lactation Counselor Certificate
  • Salesforce
  • ServSafe
  • Neonatal Resuscitation Program (NRP) Certification
  • Certified Breastfeeding Peer Counselor (CBPC) Program
  • Project Management Professional (PMP)
  • CompTIA Network+

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