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Skills

  • Food inventory and portioning oversight
  • Preparation techniques
  • Food preservation and storage methods
  • MS Office
  • Adherence to restaurant’s branding and standards
  • Collaboration with chefs and line cooks
  • Process improvement
  • Multitasking in high-pressure environments
  • Meal customization for special requests
  • Kitchen staff training and onboarding

Work Experiences

  • Created a visually appealing plating standard, leading to a 76% increase in social media shares and customer engagement.
  • Transported HubSpot to 18 months customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed bottlenecks in line execution.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in menu tastings with servers, educating them on dish components to better inform customer inquiries.
  • Contributed to a process for outstanding service.
  • Achieved a 31% decrease in wait times during peak hours.
  • Contributed to operational cost savings by identifying and implementing supplier discounts, reducing food costs by $16 monthly.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • By following strict guidelines in the creation of creative plating presentations, we were able to effectively demonstrate diversity.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Kitchen Expeditor is a multi-talented Kitchen Expeditor who is consistently rewarded for planning and operational improvements.
  • Adaptable Kitchen Expeditor.
  • Adjusted preparation timing.
  • Improved was recognized for outstanding contributions that resulted in initiative.
  • Committed Kitchen Expeditor with experience creating staff schedules aligned with peak hours, lowering labor costs by $8 and optimizing kitchen efficiency.
  • Acted as quality control lead during standard.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.

Accomplishments

  • Introduced and enforced food safety best practices, leading to a 10% reduction in food handling incidents over several months.
  • Reduced food waste by 70% by encouraging proper portion control techniques during meal prep and service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and onboarded 16 new kitchen staff members, improving speed of service during busy hours.
  • Led conflict resolution between kitchen staff members, fostering a collaborative environment and reducing time-sensitive disagreements.
  • Helped redesign menu layout to highlight quicker prep items during peak hours, reducing overall service time by 15 minutes per table.
  • Reduced service delays by 34% by optimizing order relay protocols between kitchen and front-of-house team.
  • Actively monitored ticket progress during service rushes, ensuring that dishes came out within metric and met restaurant standards.
  • Effectively coordinated both individual and collaborative tasks with line cooks to ensure high-quality dish presentation adhering to Boston guidelines.
  • Enhanced kitchen staff collaboration through improved meal prep timing coordination, cutting total service duration by 39%.

Affiliations

  • Local Expeditor & Kitchen Operations Forum procedure
  • American Society of Safety Professionals
  • United States Bartenders' Guild (USBG) Affiliate
  • Institute for Apprenticeships and Technical Education (Culinary Path)
  • Professional Pouring and Plating Association Atlanta
  • James Beard Foundation Professional Membership
  • International Association of Administrative Professionals
  • Culinary School Tutoring or Mentorship Program
  • International Association of Culinary Professionals (IACP)
  • Jaycees

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Restaurant Management Professional Certification (RMP)
  • Safe Quality Food (SQF) Certification
  • Certified Public Accountant
  • ServSafe
  • Sustainability in Food Service Operations Certification Vantage
  • Salesforce
  • Certified Quality Technician (CQT) - framework
  • ServSafe® Food Protection Manager Certification – system
  • Google Certified Professional Cloud Architect

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