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Skills

  • Knowledge of health authority food handling requirements
  • Operational improvement
  • Cross-team communication between kitchen and front-of-house
  • Menu item knowledge to expedite orders
  • Kitchen staff training and onboarding
  • Health and safety protocol enforcement
  • Customer service
  • Regulatory compliance
  • Relationship development
  • Automation of order relay processes using SAP

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.
  • Aligned schedules with high-traffic hours.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Assisted in creating staff schedules aligned with high-traffic hours, optimizing kitchen efficiency and lowering labor costs by $8.
  • Avoided stockouts of critical ingredients.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Achieved results in 2019.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Adept at relaying orders quickly and clearly to chefs and line cooks, reducing processing delays and enhancing overall kitchen communication.
  • Strengths in cross-functional collaboration and budget management backed up by Food and Beverage training.
  • Kitchen Expeditor is a multi-talented Kitchen Expeditor who is consistently rewarded for planning and operational improvements.
  • Committed Kitchen Expeditor.
  • Adaptable Kitchen Expeditor.
  • Achieved a 83% reduction in customer wait times.
  • Within Food and Beverage, senior Kitchen Expeditor and outstanding performer in client relations and workflow optimization.
  • Adhered to program standards.
  • Adept at relaying orders quickly and clearly.
  • Acted as quality control lead during initiative, ensuring all health and safety regulations were met with 100% compliance.

Accomplishments

  • Exceeded daily service performance targets by optimizing team coordination and mitigating potential bottlenecks during high-traffic periods.
  • Implemented a kitchen-cleaning schedule that decreased contamination risk and maintained Portland hygiene code compliance year-round.
  • Actively problem-solved during service to minimize plate returns and reduce complaints by 32%, improving customer satisfaction.
  • Collaborated with team of 10 in the development of program.
  • Reduced food waste by 70% by encouraging proper portion control techniques during meal prep and service.
  • Spearheaded efforts to enhance communication practices across front-of-house and back-of-house teams, leading to a 69% reduction in service errors.
  • Tracked and maintained optimal food temperatures for both hot and cold dishes, adhering to Austin food safety standards.
  • Successfully coordinated with chefs and wait staff, resulting in timely and accurate food orders for 6 tables per night.
  • Introduced and enforced food safety best practices, leading to a 10% reduction in food handling incidents over several months.
  • Mentored new team members, reducing onboarding time and increasing their preparedness for fast-paced service by 13 weeks.

Affiliations

  • Restaurant Association Regional Chapter Boston
  • Roundtable Event at Denver Restaurant Association
  • Association for Supply Chain Management (APICS)
  • Culinary and Food Science Enthusiasts Association Raleigh
  • Food Safety Manager Certification Program
  • International Foodservice Manufacturers Association (IFMA)
  • United States Bartenders' Guild (USBG) Affiliate
  • International Association of Administrative Professionals
  • James Beard Foundation Professional Membership
  • Freemason

Certifications

  • Basic Life Support (BLS) and First Aid Certification
  • CPR/AED for Professional Rescuers - American Red Cross
  • Google Certified Professional Cloud Architect
  • Restaurant Management Professional Certification (RMP)
  • Food and Beverage Service Essentials Course Cedar Works
  • Allergen Awareness Certification – Food Allergy Research & Education (FARE)
  • Certified Restaurant Server (CRS), American Hotel & Lodging Educational Institute
  • Customer Service Certification for Food Industry Workers Columbus
  • Cisco Certified Network Associate (CCNA)
  • Certified Nutrition & Wellness Consultant (CNWC - AFPA)

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