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Skills

  • Operational improvement
  • Recipes and menu planning
  • Team standards
  • Quality service
  • Creative merchandising
  • Business Development
  • Team management
  • Regulatory compliance oversight
  • Human resources management
  • Customer complaint resolution

Work Experiences

  • Established, enforced and updated system policies to keep business agile and responsive to changing market conditions.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Analyzed financial statements and method reports to track category performance and come up with ways to improve and cut costs.
  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.
  • Invented
  • Managed
  • Greeted, assisted and informed over system retailer
  • Solved
  • Identified employee conflicts and used project management and interpersonal communication to come up with effective solutions.

Summaries

  • Professional with over 16 years of experience as a manager for a $2 one year revenue-generating company.
  • Talented Relief Managers who successfully oversee and steer Relief Managers are highly effective at enabling improvements.
  • Innovative
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Dependable
  • Relief Manager with 7 years of experience in operations management, directing procedure, program, and category daily activities
  • Deadline-driven
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Relief Manager is a service-oriented position that focuses on providing exceptional customer experiences in order to generate consistent revenue growth.
  • Proactive

Accomplishments

  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Business Development:: Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Facilitated 100% compliance with industry-specific safety protocols by integrating routine safety audits into daily operations.
  • Developed customized relief schedules resulting in a cost saving of 83% during high-demand periods.
  • Formulated and executed transition plans during relief shifts, reducing downtime between managers by 34% and minimizing operational disruptions.
  • Improved adherence to health and safety regulations from 26% to 72% by conducting monthly compliance training for the team.
  • Established new employee orientation programs, which decreased turnover by 67% within the first year of employment.
  • Successfully mediated 16 internal conflicts, leading to improved team cohesion and a more productive work environment.
  • Increased sales 10% over three years.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.

Affiliations

  • CPPS - Certified in Public Protection and Safety
  • Global Association of Operational Risk Professionals (GARP)
  • Association of Continuity Professionals (ACP)
  • The Institute of Internal Auditors (IIA)
  • American Marketing Association
  • American Society for Industrial Security (ASIS)
  • Occupational Safety and Health Association (OSHA)
  • Certified Hazardous Materials Manager (CHMM)
  • Institute of Asset Management (IAM)
  • Disaster Resource Guide Affiliation Program

Certifications

  • Waste Management Professional Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Facility Manager (CFM) by IFMA
  • Certified Production and Inventory Management (CPIM) by APICS
  • Certified in Risk and Information Systems Control (CRISC)
  • Innovative Leadership Certification
  • ServSafe
  • Certified Crisis Manager Professional Program (CMP) by The who gives the CMP Program

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