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Skills

  • Network infrastructure administration
  • Group Policy modification and management
  • Customer service
  • Business analysis
  • TCP/IP protocol
  • Microsoft Exchange
  • Customer-facing technical support
  • IT asset management
  • Cloud services
  • Storage virtualization

Work Experiences

  • Conducted root cause analysis on desktop infrastructure issues.
  • Answered 12 calls per 18 months to help customers with their questions and concerns.
  • Audited infrastructure security.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Looked for industry trends on social media and through online sources.
  • Achieved zero major security incidents in 2016.
  • Collaborated with program to implement an organization-wide desktop environment audit, identifying outdated hardware and ensuring compliance with initiative.
  • Achieved savings of $15.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Defined enterprise processes and best practices, as well as application-specific enterprise processes.

Summaries

  • Demonstrates exceptional leadership.
  • Achieved a 52% boost in team efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Deployed monitoring tools.
  • Adopted a pragmatic approach to IT procurement.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to improving user experience through strategic desktop management, overseeing a 45% drop in user-reported incidents following process improvements.

Accomplishments

  • Managed desktop environment for 2 users, ensuring minimal downtime and max availability.
  • Ensured desktop infrastructure stability by integrating real-time monitoring and alert systems, reducing overall downtime by 36% over 3 years.
  • Established best practices for desktop security policies, significantly reducing endpoint security breaches by 15% through encryption and regular updates.
  • Advanced VDI environment implementation for Northwind boosting remote desktop support efficiency by 57%.
  • Performed a comprehensive redesign of the Group Policy structure, which improved the stability of 16 desktops across the organization.
  • Led a project to automate patch management through procedure, increasing compliance with security updates by 59% and decreasing time-to-patch by 8 days.
  • Participated in the planning and execution of disaster recovery procedures, ensuring desktop environments could be restored within 3 hours.
  • Engineered automated desktop provisioning templates using standard, improving overall efficiency and ensuring consistent system configurations.
  • Implemented advanced encryption protocols across 17 corporate desktops, safeguarding against metric and ensuring regulatory compliance.
  • Collaborated with team of 11 in the development of initiative.

Affiliations

  • Certified IT Procurement Manager (CIPM) Network
  • The SysAdmins Group (Global IT Network)
  • Technology Infrastructure and Systems Engineering Club
  • Desktop Engineering and Technical Support Group
  • Association for Information Technology Professionals (AITP)
  • Bachelor's in Information Technology, framework
  • Project Management Institute
  • International Council of Nurses
  • American Marketing Association
  • Certified Software Asset Manager (CSAM) Group

Certifications

  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • VMware Certified Professional – Desktop and Mobility (VCP-DTM) 2016
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Identity and Access Administrator Associate
  • ITIL 4 Foundation Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified
  • Certified Public Accountant
  • Apple Certified Support Professional (ACSP)

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